Beantwoord
Fiberglass installation date DENIED by T-Mobile
I just talked with Guidion about a possibility for an earlier installation and found out that fiberglass connection installation that is managed by T-Mobile (they told me that T-Mobile has to enable the connection before they come), which was set for 25th of June, has a "denied" status. And they told me that not only they can't come earlier than that, but if it is not enabled, they won't even come on the day when the installation is set to be (1st of July).
To begin with, why was the earliest date for installation set to 25th of June? When ordering my T-Mobile Thuis on the website, I was asked to choose a date, which was 14th of June, but now I find out that that was just an advertisement scam and instead of 2 weeks it is going to take 4 weeks (assuming you actually fix the problem with the "denied" status).
Why I was not clearly informed beforehand that things will take that long? If I knew it was going to take so long I could have looked for another service provider that can actually deliver in reasonable time instead of having to spend extra cash on mobile internet, so I can stay connected while at home during this month long installation period.
To begin with, why was the earliest date for installation set to 25th of June? When ordering my T-Mobile Thuis on the website, I was asked to choose a date, which was 14th of June, but now I find out that that was just an advertisement scam and instead of 2 weeks it is going to take 4 weeks (assuming you actually fix the problem with the "denied" status).
Why I was not clearly informed beforehand that things will take that long? If I knew it was going to take so long I could have looked for another service provider that can actually deliver in reasonable time instead of having to spend extra cash on mobile internet, so I can stay connected while at home during this month long installation period.
Beste antwoord door Hidden.nld
Hi @Jonas.J
your date at the beginning of the contract is a wish date. The request is finalized after making a appointment @ Guidion and the gridoperator needs to send one to deliver the connection before the Guidion engineer comes.
basically the grid operator denied the connection because a pending mutation.
usually a previous provider requested a connection termination.
therefor T Mobile needs to wait and retry a request after termination.
Bekijk origineelyour date at the beginning of the contract is a wish date. The request is finalized after making a appointment @ Guidion and the gridoperator needs to send one to deliver the connection before the Guidion engineer comes.
basically the grid operator denied the connection because a pending mutation.
usually a previous provider requested a connection termination.
therefor T Mobile needs to wait and retry a request after termination.
Reageer
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