Hi Forum,
I just raised a complaint to Odido. Anyone else that is facing the same issues as we experience?
Dear Odido,
I am writing to formally raise a complaint regarding the ongoing and unacceptable quality of your internet and TV services. Over the past several weeks, we have experienced multiple major outages, as well as persistent instability throughout the day. This has significantly impacted our ability to rely on your services for both personal and professional use.
A particularly frustrating example is the recent update to the Odido TV application, which rendered the service unusable on iPads. A change on your end clearly introduced this issue. Rather than rolling back the update or deploying a timely hotfix, the only communication received was vague and unhelpful: “Teams are aware of the issue and are looking into it.” It has now been over five weeks, and the problem remains unresolved.
This issue demonstrates the maturity of your team, which I can only imagine will also be reflected in your Network Services team.
This lack of urgency and accountability has eroded any trust I had in Odido as a professional service provider. It is unacceptable that multiple high and critical issues have been allowed to persist without resolution or meaningful updates.
Given the repeated service failures and poor communication, I no longer wish to continue my contract with Odido. I am therefore requesting a formal offer to terminate my contract without penalty, so I may seek services from a provider that demonstrates professionalism and reliability.
I expect a prompt and precise response to this request. If no satisfactory resolution is provided, I will escalate this matter to the appropriate consumer protection authorities.
Sincerely, Irene