Hello, I leave the apartment I sent on 30 May 2025 and will move abroad. How can I cancel my internet subscription and send back or bring my router to an Odido store close to my place.
Thank you in advance for your answer.
Best regards,
Simona
Beantwoord
Cancel subscription and send the router to the Odido
Beste antwoord door Duncan Elfrink
Hello
Thanks for creating a topic! You can cancel your subscription by calling the Odido Customer Service. After that, you will receive an QR-code in your e-mail to send your router back.
The Customer service is available on phone number: +31(0)800 - 0092
- Assistent Shop Manager
- 47 reacties
- Antwoord
Hello
Thanks for creating a topic! You can cancel your subscription by calling the Odido Customer Service. After that, you will receive an QR-code in your e-mail to send your router back.
The Customer service is available on phone number: +31(0)800 - 0092
Hi, Thank you! Could you please tell me where should I send back the router? Any address?
Can I bring it back to an Odido shop or it’s only by mail? Thanks!
- Assistent Shop Manager
- 47 reacties
Goodmorning
Unfortunately, it is not possible to turn it in at an Odido store.
As soon as you have cancelled your order, you will receive a QR-Code by email. Once you have received it, you can return the package to a DHL service point.
If you have equipment that does not need to be returned, you will also be notified of this.
1 persoon vindt dit leuk
Hello, I am back to ask about the cancellation of my internet subscription. I haven’t received any email with the QR. Where can I check this? Thanks. Best regards, Simona
+5Hi
I’m calling from France. Do I have to add +31, this way +310800-0092? Or call another number? Thank you!
+5Hi
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