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no internet since yesterday

  • 23 november 2024
  • 4 reacties
  • 89 Bekeken

  • heeft eerste post geplaatst
  • 2 reacties

Since yesterday around 15:00, we don’t have internet connection. And the modem’ red lights are on. I tried to restart both of them, but still no connection. My area is Den Haag

 

Uitgelichte reactie

23 november 2024

Hi ​@darcyW6, I would like to look further for a solution! For this I need some information:

-Is the LOS light on the fiber optic box flashing? If so, is it flashing quickly (4 x p/sec) or is it flashing slowly (1 x p/sec)?

-How is the PON light lit? Is it flashing quickly or slowly?

Greetings,

Ishana

4 reacties

Ishana van Odido
Moderator
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  • Moderator | Internet + TV
  • 2420 reacties
  • 23 november 2024

Hi ​@darcyW6, I would like to look further for a solution! For this I need some information:

-Is the LOS light on the fiber optic box flashing? If so, is it flashing quickly (4 x p/sec) or is it flashing slowly (1 x p/sec)?

-How is the PON light lit? Is it flashing quickly or slowly?

Greetings,

Ishana


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 23 november 2024

Hello~ Thank you for you reply. The LOS light flash slowly, and PON doesn’t light up

 


  • Auteur
  • heeft eerste post geplaatst
  • 2 reacties
  • 23 november 2024

Hello… may I know where can I reach out? Because I work remotely, internet is important for me 


Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Moderator | Internet + TV
  • 14854 reacties
  • 25 november 2024

Hey ​@darcyW6, I see that a technician has been sent for you. Can you give me some feedback after that time? Hopefully the technician will be able to fix it for you! 


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