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Beantwoord

Cancel internet subscription

  • 11 november 2024
  • 3 reacties
  • 56 Bekeken
A
  • anikolao
  • heeft eerste post geplaatst
  • 1 reactie

Hello, 

 

I am moving out of the Netherlands on December 2nd and would like to cancel my internet subscription. I called but unfortunately nobody was answering and i couldn’t find any way to do that online. Could you help me cancel my subscription? Thanks a lot. 

Beste antwoord door Nora van Odido

Hi @anikolao, my apologies I see that you are not within contract anymore so a proof of relocation is not necessary. You always have 1 month cancellation notice, so the earliest I can cancel the subscription is 13 December. You will receive an e-mail confirming the cancellation today. The hardware that you are using doesn't need to be returned to us anymore, but you can always hand it in at a recycling point. I want to wish you a lot of luck with your move abroad! 

Bekijk origineel

3 reacties

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14533 reacties
  • 12 november 2024

Hey @anikolao, welcome to our Community!

I can help you with this. Could you provide me with some moving evidence? And please include a date when you would like the cancellation to take effect. Make sure you cross out any personal details. Then I can make it happen for you! 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
A
  • anikolao
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 12 november 2024

Hi. I don’t quite understand why you need evidence for my relocation. My last day in the house is December 2, 2024. Please go ahead and cancel my subscription. 

Nora van Odido
Moderator
Forum|alt.badge.img+5
  • Nora van Odido
  • Moderator | Internet + TV
  • 1684 reacties
  • Antwoord
  • 13 november 2024

Hi @anikolao, my apologies I see that you are not within contract anymore so a proof of relocation is not necessary. You always have 1 month cancellation notice, so the earliest I can cancel the subscription is 13 December. You will receive an e-mail confirming the cancellation today. The hardware that you are using doesn't need to be returned to us anymore, but you can always hand it in at a recycling point. I want to wish you a lot of luck with your move abroad! 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base

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