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Beantwoord

DSL connection disconnects frequently

H

Hi there, I have DSL Internet for some days and encountered the problem that all my devices frequently get disconnected. I attached a Screenshot of the logs. Can somebody help?

 

Beste antwoord door Ishana van Odido

Hi @HansHanson, I checked it immediately! The measurements show soms errors. I recommend that you give the modem a factory reset. You can find the instructions here: Factory Reset modem (Fabrieksreset) | Odido community. Will you let us know if this fixed it? Greetings, Ishana

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4 reacties

Ishana van Odido
Moderator
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  • Ishana van Odido
  • Moderator | Internet + TV
  • 2420 reacties
  • Antwoord
  • 14 januari 2024

Hi @HansHanson, I checked it immediately! The measurements show soms errors. I recommend that you give the modem a factory reset. You can find the instructions here: Factory Reset modem (Fabrieksreset) | Odido community. Will you let us know if this fixed it? Greetings, Ishana

H
  • HansHanson
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 15 januari 2024

Thanks, I did reset the modem several times. The connection is still unstable. It happens that I need to turn off WiFi in my phone settings several times per hour to reconnect. Same however not that frequent with laptops. 

H
  • HansHanson
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 16 januari 2024

Anyone who could help? It is really annoying. 

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 16 januari 2024

Hey @HansHanson, I did another line measurement and decided to send a technician from Guidion. You will receive a message shortly to schedule an appointment. Would you give me feedback when the technician has been? Thanks in advance! 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

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