Dear T mobile team,
I experience no internet in the Zyxel T 50. The 3rd led lamp is red on the device. Tried reset multiple times. No idea what to do.
Can a customer support expert call me, please?
Beantwoord
Geen internet bij Zyxel T 50
Beste antwoord door rve150
Reflecting on this experience, its inevitable that technical problems occur.
Am puzzled by the customer facing/ interaction approach of TMobile NL.
Q1: why does T Mobile not have a telephone call facility anymore. Or it seems to change a lot 🤔
Q2: why did I not see the ‘internet storing’ when I logged into my account? It said that their was no known issue whereas in the community posting it was mentioned.
Q3: why was an estimated timeline for resolving the issue not provided? Especially once the root cause was discovered.
please see this as as constructive comments. Many of us work from home often and knowing what to expect is a big help.
+11Hi
This is a known situation. Keep a close eye on the outage topic, here we'll post all updates about the outage.
Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
1 persoon vindt dit leuk
+15- Odido Superuser
- 21626 reacties
Hello
Is there anything mentioned in your My T-Mobile account under storingen?
There are also isseus in Groningen and Bemmel.
Welkom op de Odido community!
1 persoon vindt dit leuk
Mod edit:
Tommie schreef:
Hi
This is a known situation. Keep a close eye on the outage topic, here we'll post all updates about the outage.
Thank you for the update.
1 persoon vindt dit leuk
Reflecting on this experience, its inevitable that technical problems occur.
Am puzzled by the customer facing/ interaction approach of TMobile NL.
Q1: why does T Mobile not have a telephone call facility anymore. Or it seems to change a lot 🤔
Q2: why did I not see the ‘internet storing’ when I logged into my account? It said that their was no known issue whereas in the community posting it was mentioned.
Q3: why was an estimated timeline for resolving the issue not provided? Especially once the root cause was discovered.
please see this as as constructive comments. Many of us work from home often and knowing what to expect is a big help.
+11
Q1: why does T Mobile not have a telephone call facility anymore. Or it seems to change a lot.
We still have a customer service phone number. You can reach us at this phone number: 0800-0092
Q2: why did I not see the ‘internet storing’ when I logged into my account? It said that their was no known issue whereas in the community posting it was mentioned.
The outage was noticed later than usual. I guess that's why there was no notification in My T-Mobile. Normally there is!
Q3: why was an estimated timeline for resolving the issue not provided? Especially once the root cause was discovered.
It is always difficult to give a time reference in this kind of situation. If it is possible, clients will be notified.
Reageer
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