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DSL İnternet problem

  • 11 januari 2023
  • 1 reactie
  • 32 Bekeken
N

We bought new DSL internet. We were supposed to be able to connect to the internet on 09.01.2022. When we talked to customer service, they said they would send technical staff. we had to receive an sms or mail for this. We have received a message as stated in the attachment. When I click on the link, a blank page opens. Although I have internet when I need it most, it is still not available. Can you help with this issue?

 

Beste antwoord door Cal van Odido

Hi @necip, smart that you created a topic for this! Could you post a picture of your fuse box? Usually the connection point is located near the fuse box and should look like the ones in this picture:

ISRA connection points

In any case I have also requested a technician from Guidion to help you out. You will receive an SMS and email from them with a link to a digital agenda any moment now.

You will be online soon! 😃

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    1 reactie

    Cal van Odido
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    • Cal van Odido
    • Oud Moderator
    • 3618 reacties
    • Antwoord
    • 11 januari 2023

    Hi @necip, smart that you created a topic for this! Could you post a picture of your fuse box? Usually the connection point is located near the fuse box and should look like the ones in this picture:

    ISRA connection points

    In any case I have also requested a technician from Guidion to help you out. You will receive an SMS and email from them with a link to a digital agenda any moment now.

    You will be online soon! 😃

    Vanaf 29 augustus 2024 ben ik niet meer werkzaam als Moderator op de Community. Voor vragen kan je bij één van de huidige Moderators terecht! Ben je op zoek naar kennisartikelen? Neem dan snel een kijkje in de handige Wiki: https://community.odido.nl/knowledge-base

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