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Storing 4521

  • 21 augustus 2021
  • 4 reacties
  • 51 Bekeken

Hi, i would like to say that despite modem reset which has been done 2 times, internet and wi if are not working. Anyone else facing same issues today? Best regards, Anna. 

Beste antwoord door Demi van Odido

Hi @anngor94 I have checked your connection. Great that everything is working now. I do see that one device has some lease errors. It's the device on LAN-port 4 with MAC: 10:4f:a8:55:0d:07. Resetting this device will usually solve the issue. Hopefully this will solve the issue when you face the same problem again. Have a good weekend for now!

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4 reacties

Waqqas
Super User
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  • Odido Superuser
  • 21726 reacties
  • 21 augustus 2021

Hello @anngor94 

Is your modem directly connected to the main ISRA where the KPN cable is also connected using the grey DSL cable or is your modem connected to another point?

And did it suddenly stop working?


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  • 8 reacties
  • 21 augustus 2021
Waqqas schreef:

Hello @anngor94 

Is your modem directly connected to the main ISRA where the KPN cable is also connected using the grey DSL cable or is your modem connected to another point?

And did it suddenly stop working?

 

Yes, all is connected like you said. Nobody touched anything around the router and suddenly internet stops working. It is not the first time, when we are having such an issue in the morning. It happened before. However, it is sorted now, it has sorted itself after 1.5hr.


Waqqas
Super User
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  • Odido Superuser
  • 21726 reacties
  • 21 augustus 2021

@anngor94 

Ah okay, maybe there was/is some maintenance going on in your city.


Demi van Odido
Moderator
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  • Oud-Moderator | Internet + TV
  • 1995 reacties
  • Antwoord
  • 22 augustus 2021

Hi @anngor94 I have checked your connection. Great that everything is working now. I do see that one device has some lease errors. It's the device on LAN-port 4 with MAC: 10:4f:a8:55:0d:07. Resetting this device will usually solve the issue. Hopefully this will solve the issue when you face the same problem again. Have a good weekend for now!


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