Hello,
I have t-mobile home since more than 2 years and i never encountered such a problem with my connection, since about a week now, my internet keeps falling down every 5-10 min and even less.
I have tried restarting the modem, doing a factory reset, changing the DSL cable but in vain.
Could you please look into my issue?
Thanks for any help!
Beste antwoord door Brian
Hi
Bridge taps are located in or after the ISRA (your connection point) and are the responsibility of the home owner.
To explain a bridge tap more clearly: early on there were analog telephone lines and often more telephone sets were connected to them. All were usually "knotted" together; all devices on a line so that you could listen / talk on each. In some cases these old lines are still connected to the ISRA (but no longer in use) and can cause interferences. This doesn’t always have to be the case which is why it can work fine for a long period but suddenly start causing trouble (this has to do with the way the internet signal is sent).
Getting rid of the tap itself is quite easy, however you do need to identify where the tap is located, otherwise you'll be cutting wires which needn't be cut.
Haaving said all this, in some cases a bridge tap indication can return a “false positive” where there actually isn’t a bridge tap present but there’s a problem with the incoming line. If you’re not sure you can post a picture of your ISRA with the incoming and outgoing connections clearly visible, then I’ll be happy to assist to see if we can determine what might be causing the issue.
Hi
Hi
Bridge taps are located in or after the ISRA (your connection point) and are the responsibility of the home owner.
To explain a bridge tap more clearly: early on there were analog telephone lines and often more telephone sets were connected to them. All were usually "knotted" together; all devices on a line so that you could listen / talk on each. In some cases these old lines are still connected to the ISRA (but no longer in use) and can cause interferences. This doesn’t always have to be the case which is why it can work fine for a long period but suddenly start causing trouble (this has to do with the way the internet signal is sent).
Getting rid of the tap itself is quite easy, however you do need to identify where the tap is located, otherwise you'll be cutting wires which needn't be cut.
Haaving said all this, in some cases a bridge tap indication can return a “false positive” where there actually isn’t a bridge tap present but there’s a problem with the incoming line. If you’re not sure you can post a picture of your ISRA with the incoming and outgoing connections clearly visible, then I’ll be happy to assist to see if we can determine what might be causing the issue.
Hi Brian, my bad the email i received went straight to my junk folder that's why i didn't see it, here is a picture of what I've found is it this what you meant? https://ibb.co/g4R0jv8
Hi
+4Hey
Just to be sure, I suppose that this is the only connection point in your home right? If there are multiple, I would highly suggest to try the others as well. Almost always the connection point near the fuse box works best. Thanks in advance and we're on it!
Hello everyone, I have exactly the same problem as
Hi
Hi
To solve the issue, I tried the following things, and none of them worked:
As I said, none of these things helped, internet was still unstable and every 2-3 minutes internet would go down for around 2 minutes (both the WAN and INTERNET LEDs on my router would turn off).
Suddenly, I noticed that internet was working perfectly until I connected an old computer to the WiFi. So, I investigated more and I found out that internet started to have the unstable behavior when I connected to the 2.4GHz WiFi. I then disconnected all the devices from the 2.4GHz and connected them to the 5GHz WiFi and the problem disappeared. For my old computer, I bought a USB-to-WiFi adapter so that I could connect that computer to the 5GHz WiFi too. Finally, I disabled completely the 2.4GHz WiFi network from my router. After this, internet worked just fine with no issue at all in the last two days. To confirm this was the issue, this morning I re-enabled the 2.4GHz network on the router, connected my phone to it, and I saw how internet crashed again. Therefore, the issue was the 2.4GHz network.
As I said, this a super weird issue. I searched online and I could not find anyone that had my same issue. The only information I could find is here, but that didn’t work for me, as changing the password did not help in my case. So I have no idea why the 2.4GHz crashes my internet connection.
Hi
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