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No power light on modem, no wifi, no internet

V
  • Vralex
  • is een Top Poster
  • 5 reacties

Hello,

I’ve been having problems with the modem (Huawei HG659) for the past few days (noticed on Friday 13-03-2020) where there is no wifi signal and no Wifi light, no Internet light, no Power light on the modem, no WAN light.

However, the modem is powered on, there is a light on the LAN ports where another device is connected.

I already tried to reset the modem, power off for 10 seconds, then 12 hours, tried to factory reset - but no success. I also did the same to the media converter - but that one seems to work fine (there are always three lights that are on).

I unplugged all the ethernet cables and reset the modem (power reset and factory reset) - nothing changed. After plugging in the WAN and LAN cables, only the LAN light was switched on. All other lights are off (that includes Wifi light, Internet Light, Power light, WAN light).

Pressing the Wifi button does not have any effect (short press or long press, 3s, 10s+).

Factory reset does not have any effect.

 

Has anyone else had this problem? How was it fixed?

 

Thanks in advance!

10 reacties

TAVL
Super User
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  • TAVLSuper User
  • Superuser
  • 2140 reacties
  • 16 maart 2020

Good afternoon @Vralex,

Do you have DSL or fiber? If fiber; could you try to turn the power of from the mediaconvertor? Which lights are shown on the mediaconvertor?

-klant helpt klant-
V
  • Vralex
  • Auteur
  • is een Top Poster
  • 5 reacties
  • 16 maart 2020

Good afternoon @TAVL 

 

I have a fiber connection. I removed power from the media convertor multiple times, even for 12+ hours. Also removed the fiber itself and the cat.6 cable that goes to the router, then plugged them back in.

 

Here’s a photo of the media convertor lights:

 

And also an image of the lights on the modem right now:

 

Waqqas
Super User
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  • WaqqasSuper User
  • Odido Superuser
  • 21666 reacties
  • 16 maart 2020

So there are no lights on the front just the light where you plug in your internet cable? Does anything work or not cabled connection or wifi?

Looks like a problem with the modem, the moderators can help you with this. They will reply within 24/48 hours.

Power LED is not on while modem is on, weird.

Welkom op de Odido community!
TAVL
Super User
Forum|alt.badge.img+4
  • TAVLSuper User
  • Superuser
  • 2140 reacties
  • 16 maart 2020

And try another UTP cable. Just to be sure. 

-klant helpt klant-
V
  • Vralex
  • Auteur
  • is een Top Poster
  • 5 reacties
  • 16 maart 2020

@Waqqas it’s just a LAN light where another devices is plugged in. The WAN cable is also plugged in (the one that comes from the media converter), but there is no wan light on the modem.

V
  • Vralex
  • Auteur
  • is een Top Poster
  • 5 reacties
  • 16 maart 2020
TAVL schreef:

And try another UTP cable. Just to be sure. 

Tried a cat.5 UTP cable (didn’t have any other cat.6 cable), no changes unfortunately…

TAVL
Super User
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  • TAVLSuper User
  • Superuser
  • 2140 reacties
  • 16 maart 2020

That's a bummer. I think @Waqqas is right and most probably the router is the problem. You need to wait for a moderator as they can help you with a ticket. @Waqqas and I are just fellow customers with no access to such systems. 

-klant helpt klant-
V
  • Vralex
  • Auteur
  • is een Top Poster
  • 5 reacties
  • 16 maart 2020

Thank you for the assistance gentlemen, I appreciate you taking the time to help. Have a nice day, stay safe.

 

I’ll wait for a moderator and hope they can take it further.

Brian
1 persoon vindt dit leuk
  • Brian
    Brian
Brian
Odido
  • BrianOdido
  • Oud-Moderator
  • 6076 reacties
  • 17 maart 2020

Hi @Vralex, it looks like there is indeed a problem with the connection at your address. My colleague already sent out an order for a mechanic earlier today and we’ll get you online as soon as possible!

Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
V
  • Vralex
  • Auteur
  • is een Top Poster
  • 5 reacties
  • 17 maart 2020
Brian schreef:

Hi @Vralex, it looks like there is indeed a problem with the connection at your address. My colleague already sent out an order for a mechanic earlier today and we’ll get you online as soon as possible!

@Brian many thanks for following up! I’ll wait for the mechanic as soon as they are available - I know they must be quite busy now. Take care!

Brian
1 persoon vindt dit leuk
  • Brian
    Brian

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