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No Internet after installiation

  • 26 december 2019
  • 3 reacties
  • 165 Bekeken
A
  • alim0
  • heeft eerste post geplaatst
  • 1 reactie

Hi, 

After I installed everything my self, there wasn't any internet. I've called the customerservice they made an appointment and the guy came to my house and he changed everything from cables to the wall outlet . And he said everything is good now .

He went out and still no internet connection.

The both wifi lights are green 2.4GHZ and 5GHZ .

Still no internet it's been a month and its pissing me off.

I need help or I have to cancel the subscription !!

Thank you.

Beste antwoord door Brian

Hi @alim0, our planning tried to call you to make an appointment with a mechanic. Keep an eye on your phone and we’ll get a mechanic over as soon as possible! :wink:  

Bekijk origineel

    3 reacties

    Brian
    Odido
    • BrianOdido
    • Oud-Moderator
    • 6076 reacties
    • Antwoord
    • 27 december 2019

    Hi @alim0, our planning tried to call you to make an appointment with a mechanic. Keep an eye on your phone and we’ll get a mechanic over as soon as possible! :wink:  

    Ik ben per 4-11-2021 niet meer werkzaam als Moderator op de Community. Ik zal eventuele privéberichten daarom niet meer kunnen beantwoorden maar mijn collega's helpen je graag! :)
    A
    • alim0
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • 3 januari 2020

    Can you make an appointment via E-mail because I'm the translator and I'm a little bit busy these days, and the client can't speak Dutch or English.

    Jason van Odido
    Moderator
    Forum|alt.badge.img+16
    • Jason van Odido
    • Community Manager
    • 10781 reacties
    • 6 januari 2020

    @alim0 According to the technicians, KPN has made an appointment with your client. The date is set on January 8th between 12 PM and 2 PM. Is this correct?

    Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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