Beantwoord
Fiber optic internet doesn't work
Last week my internet is gone, and I was not able to fix it by myself and with support over the phone. Technician will come in 2 weeks, which is sad, so I'm asking for additional help here.
I tried two different routers - the original Huawei HG659 and TP-Link 2300. The "Internet" light at HG659 do not appears, only "Power", "WAN", "WIFI" and "LAN"s.
The lights on optic mediaconverter shown at the picture above (the two bottom lights not blinking or rarely blinking). Rebooted everything, tried different switches positions (3+4 and 1+6) - nothing helps. It seems like the problem is outside of my apartments?
Thank you,
Michael
I tried two different routers - the original Huawei HG659 and TP-Link 2300. The "Internet" light at HG659 do not appears, only "Power", "WAN", "WIFI" and "LAN"s.
The lights on optic mediaconverter shown at the picture above (the two bottom lights not blinking or rarely blinking). Rebooted everything, tried different switches positions (3+4 and 1+6) - nothing helps. It seems like the problem is outside of my apartments?
Thank you,
Michael
Beste antwoord door Brian
Hi @Kuzmitch , I see that we are already sending a mechanic over to check the connection. The incoming line does appear to be ok so it might be an issue with the connection point (FTU) or the modem itself. I'm sure our mechanic will get that sorted out!
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