Beantwoord
Internet not working since last night 6/8
We have had no internet connection since yesterday evening.
I read that there was a power outage, causing some issues, but that this had been fixed.
As instructed, I have reset both my modem and the media converter box, but nothing has helped.
The diagnostic window when I try to connect just says to contact the internet service provider.
I only speak English, so couldn't understand the automated options when I tried to phone, so I hope T-Mobile can help me here.
I have attached photos of the status of the boxes.
The WiFi and LAN4 lights on the router are flashing.
I live on Nicolaas Anslijnstraat in Osdorp, in case that helps diagnose the connection issue.
Thanks
I read that there was a power outage, causing some issues, but that this had been fixed.
As instructed, I have reset both my modem and the media converter box, but nothing has helped.
The diagnostic window when I try to connect just says to contact the internet service provider.
I only speak English, so couldn't understand the automated options when I tried to phone, so I hope T-Mobile can help me here.
I have attached photos of the status of the boxes.
The WiFi and LAN4 lights on the router are flashing.
I live on Nicolaas Anslijnstraat in Osdorp, in case that helps diagnose the connection issue.
Thanks
Beste antwoord door Sander
Hi @TheClutz ,
I'm here to help! Let's try to fix this real quickly.
The modem doesn't get signal from outside, or maybe just from the media converter. let's start there. Can you flip the following switches (1 and 6) up on the converter? Then restart the converter first and after two minutes unplug the modem for ten seconds. If this doens't work, can you flip switch 3 and 4 up (the rest down) and restart both converter and modem again?
PS. Restart de media converter with the UTP cable (the one that goes to the modem) unplugged. Plug it in again after the converter is fully rebooted.
Hope this is the solution! If not, let me know what the effect of these steps were.
Bekijk origineelI'm here to help! Let's try to fix this real quickly.
The modem doesn't get signal from outside, or maybe just from the media converter. let's start there. Can you flip the following switches (1 and 6) up on the converter? Then restart the converter first and after two minutes unplug the modem for ten seconds. If this doens't work, can you flip switch 3 and 4 up (the rest down) and restart both converter and modem again?
PS. Restart de media converter with the UTP cable (the one that goes to the modem) unplugged. Plug it in again after the converter is fully rebooted.
Hope this is the solution! If not, let me know what the effect of these steps were.
Reageer
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