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Not able to cancel my subscription

  • 7 april 2025
  • 1 reactie
  • 19 Bekeken
Y

I am not able to cancel my subscription on My Odido for a weird reason.

The reason was because I had to return my old defective Modem as it was not working, and I got a new one.

I returned the old one weeks ago, but I still cannot cancel my subscription even the contract was ended months ago.

 

I called Odido, and they still cannot help me.

I was transferred for more then 7 times and had to repeated my questions and personal information also 7 times in a single call, still no one could help me to cancel it.

This is ridiculous….

Who can help me in this situation? None of the terrible customer service is able to deal with this.

 

Beste antwoord door Tommie van Odido

Hi ​@yen.ycwang, welcome to our Community! 

Good of you to raise the alarm for this. Thank you for filling in your details, I was able to update your subscription immediately. Then I saw that you had managed to cancel your subscription! Good luck with your new provider. If there is anything else, just let me know!

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1 reactie

Tommie van Odido
Moderator
Forum|alt.badge.img+10
  • Tommie van Odido
  • Moderator | Internet + TV
  • 13823 reacties
  • Antwoord
  • 8 april 2025

Hi ​@yen.ycwang, welcome to our Community! 

Good of you to raise the alarm for this. Thank you for filling in your details, I was able to update your subscription immediately. Then I saw that you had managed to cancel your subscription! Good luck with your new provider. If there is anything else, just let me know!

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

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