I recently canceled my internet contract with Odido within the 14-day cooling-off period, as fiber optic service was not available at my apartment. I promptly returned all the equipment to the provided address. However, today I received an invoice for approximately €41. Could someone clarify the reason for this charge and confirm whether my contract has been successfully terminated?
Thank you in advance for your assistance.
Hey
I am sorry to hear that you are leaving us but I understand the decision. I would like to provide you with some clarification. Your subscription started on 11-02-2025, the subscription was cancelled on 19-03-2025 what should have been 12-02-2025, because customer services were unable to process the cancellation. Now I see that you have been in contact with customer services this afternoon and they will be crediting the subscription fee. However, I see that this cancellation triggered the surrender fee which I have just removed for you. Customer Services will ensure that the €41.25 does not have to be paid!
+9Hey
I am sorry to hear that you are leaving us but I understand the decision. I would like to provide you with some clarification. Your subscription started on 11-02-2025, the subscription was cancelled on 19-03-2025 what should have been 12-02-2025, because customer services were unable to process the cancellation. Now I see that you have been in contact with customer services this afternoon and they will be crediting the subscription fee. However, I see that this cancellation triggered the surrender fee which I have just removed for you. Customer Services will ensure that the €41.25 does not have to be paid!
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