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Cancellation request for home internet

  • 7 september 2024
  • 4 reacties
  • 39 Bekeken
I

Hi,

 

I recently moved out of NL and since my home internet contract was ending in August I didn’t reach out to Odido to cancel my subscription, assuming it’s going to happen automatically. However, logging into the website I saw that there is an upcoming bill in the end of September. 
 

Can you please cancel my home internet subscription. My account number is XDI12625

 

ps: I am already abroad so I couldn’t reach out to customer support on phone and I couldn’t find an option to unsubscribe both on website and mobile app.

 

Best regards,

Islam

Uitgelichte reactie

8 september 2024

Hi @Islam Murtazaev, I fixed it right away! You will receive all the information by email. As Eric stated above, the equipment will need to be returned. Feel free to leave a comment if you have any questions or if anything is unclear. For now, have a nice day! Greetings, Ishana

4 reacties

eric
Super User
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  • ericSuper User
  • Odido Superuser
  • 8657 reacties
  • 7 september 2024

Hi @Islam Murtazaev ,

Subscriptions never end automatically. After the contract period it is prolonged and becomes monthly stopable. 

So, if a moderator looks at this after thr weekend he can help you with the cancellation which will than happen one month later.

You will have to return the equipement,  if not able or done a fee will be charged later.

Welkom bij de klant-helpt-klant Community van Odido.
Ishana van Odido
Moderator
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  • Ishana van Odido
  • Moderator | Internet + TV
  • 2159 reacties
  • 8 september 2024
Uitgelichte reactie

Hi @Islam Murtazaev, I fixed it right away! You will receive all the information by email. As Eric stated above, the equipment will need to be returned. Feel free to leave a comment if you have any questions or if anything is unclear. For now, have a nice day! Greetings, Ishana

I
  • Islam Murtazaev
  • Auteur
  • heeft eerste post geplaatst
  • 1 reactie
  • 8 september 2024

Hi @eric , @Ishana van Odido ,

Thanks for solving my problem and extra clarifications.

Do you know what is the approximate fee for not returning the equipment? I am afraid I would need to pay it back since I have already left the country.

Best regards,
Islam

Tommie van Odido
Moderator
Forum|alt.badge.img+9
  • Tommie van Odido
  • Moderator | Internet + TV
  • 13440 reacties
  • 9 september 2024

Hi @Islam Murtazaev, the cost for not returning the modem is € 75. 

Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

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