Skip to main content
Beantwoord

Return of modem device

  • 31 januari 2024
  • 6 reacties
  • 128 Bekeken
S

Hello,

I already returned the modem to Odido but I received today an email saying that I didn't return and that I was going to have to pay a ticket of 70eur.

I want to know what's going on.

I feel like Odido is doing on purpose because It's impossible that you didn't receive it. I send the modem about 2 weeks ago.

Please let me know what's happening because I'm not going to pay anything because I send the modem to Odido.

 

Thanks.

 

Regards,

 

Sofia Cardoso 

Beste antwoord door Sofia Cardoso

Ok. Then I'm going to contact you if that happen. 

Although since you already know about the situation the invoice should be cancelled already.

Thanks for your feedback.

 

Regards,

 

Sofia Cardoso 

Bekijk origineel

6 reacties

Nora van Odido
Moderator
Forum|alt.badge.img+5
  • Nora van Odido
  • Moderator | Internet + TV
  • 1684 reacties
  • 31 januari 2024

Hi @Sofia Cardoso, no worries: I looked into this for you and I would love to explain what has happened here. I see that you have indeed sent us the hardware and you were on time with this. In this case DHL was not able to deliver the package to us which resulted in you receiving this message from us. Now since this is something that is out of your hands, I have made sure that you will not have to pay anything for the hardware. In some cases the bill has already been made which will result in you still receiving the €70 on the invoice. If this is the case, please let me know so I can credit that for you! 

Neem snel een kijkje in onze handige Wiki: https://community.odido.nl/knowledge-base
S
  • Sofia Cardosois een Master Poster
  • Auteur
  • is een Master Poster
  • 10 reacties
  • Antwoord
  • 1 februari 2024

Ok. Then I'm going to contact you if that happen. 

Although since you already know about the situation the invoice should be cancelled already.

Thanks for your feedback.

 

Regards,

 

Sofia Cardoso 

Teresa van Odido
Moderator
Forum|alt.badge.img+5
  • Teresa van Odido
  • Moderator | Internet + TV
  • 4414 reacties
  • 1 februari 2024

@Sofia Cardoso Thank you for your collaboration! 

As if now @Nora van Odido and I don’t see a fine in the system, so everything should be all right. In case you do receive it, please let me know. I will immediately resolve the issue! 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
S
  • Sofia Cardosois een Master Poster
  • Auteur
  • is een Master Poster
  • 10 reacties
  • 12 april 2024

Hello,

I had to pay 68,50eur because your system charge me by mistake the modem. One of your colleagues told me that I was going to receive the refund because I did send the modem back and this was a mistake from the system.

I would like to know when I'm going to receive the refund, please.

Thanks.

Regards,

 

Sofia Cardoso 

Ishana van Odido
Moderator
Forum|alt.badge.img+4
  • Ishana van Odido
  • Moderator | Internet + TV
  • 2395 reacties
  • 13 april 2024

Hi @Sofia Cardoso, I immediately checked it for you! This will be refunded at the end of this month. Have a nice weekend! 😊 Greetings, Ishana

S
  • Sofia Cardosois een Master Poster
  • Auteur
  • is een Master Poster
  • 10 reacties
  • 17 april 2024

Hi,

Ok thanks for your help.

 

Have a nice day.

 

Regards,

 

Sofia Cardoso 

Cal van Odido
1 persoon vindt dit leuk
  • Cal van Odido
    Cal van Odido

Reageer


ForumvoorwaardenCookie instellingenAccessibility statement

Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen