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hardware return


Courier containing modem and other hardware sent via DHL but received notification from odido that its not reached to Odido, it seems its pending with DHL since one month. Followed up with dhl and received case number 24247512, to resolve the issue.

Can I get more time until issue gets resolved?

 

 

 

 

 

Uitgelichte reactie

23 januari 2024

HI @Praveen24, welcome to the Community! 🙋‍♂️

Can you please add a screenshot which shows the parcel is being processed but blacks out any personal information? I'll gladly de-register the hardware once I've been offered a proof of shipment.

4 reacties

Jason van Odido
Moderator
Forum|alt.badge.img+16
  • Community Manager
  • 10781 reacties
  • 23 januari 2024

HI @Praveen24, welcome to the Community! 🙋‍♂️

Can you please add a screenshot which shows the parcel is being processed but blacks out any personal information? I'll gladly de-register the hardware once I've been offered a proof of shipment.


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 23 januari 2024

Thanks for the quick response, following is the digital receipt along with tracking number.

 

[Mod edit: personal info removed]


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 23 januari 2024

[Mod edit: Personal info / track & trace-code removed]


Demi van Odido
Moderator
Forum|alt.badge.img+9
  • Oud-Moderator | Internet + TV
  • 1995 reacties
  • 24 januari 2024

Hi @Praveen24 Thank you so much for sending the proof of shipment! For privacy reasons, I have removed the details in your messages. I can see you have send the package, but it looks like it got lost at DHL. Don’t worry, I manually completed the retour for you so you won’t get fined for this. If you accidentally still receive any fine for this, please let me know so I can make a refund for you. 


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