Hi ​@Savy, welcome to our Community!

I've checked for you and found that the subscription has been cancelled but is stuck and you haven't received any mail as a result. Our technical department are not available over the weekend, I have put it through for you so it will be picked up on Monday. You should get a confirmation then! 

Hello ​@Tommie van Odido , 

Its been 10 days when I posted question here and still I haven’t received any confirmation. 

I don’t know what I can do further from my end.

Regards,

Saurabh

Hi ​@Savy, the order is cancelled but we need the equipment to be returned. I think after returning the modem you will receive an e-mail with the confirmation.

Hi ​@Tommie van Odido , I could not see any email on how to return the equipment altogether till the time you posted on above message. Anyways I got an email with label to return so I will do that and wait for email. 

Hi, I have shipped the equipment some 6 days ago and still waiting for confirmation email.

Hi ​@Savy, no worries! This can take a while, usually around 10 business days. Keep an eye on the e-mail. If you haven't received anything beyond this time, please place the trackinglink in your Community profile under '’Info voor moderator'’ and give me a headsup in this topic. I will then make sure this will be processed, if correct!

Hi ​@Cheyenne van Odido , Thanks for your message. I tracked shipment and found out that it has been delivered yesterday. Also I have provided information as asked above. I believe now you can process this towards closure. Thanks 

Hi ​@Savy, thank you so much! I can see it. Let's wait until this week is over, I think it will be processed this week. If not, I will arrange that the fee won't be processed. Please keep an eye on the e-mail we will send if it has been processed. In that case, I don't need to take action!