Hello @L_mdz, welcome to our Community, let's take a look to a solution together! 

How crazy that you are not receiving these text messages from them. Are you only not receiving text messages from them or other text messages as well? ! Did you happen to take a look at our coverage map: https://www.odido.nl/netwerk/dekking to check if there are any outages and/or works in your area, causing you to experience this? Should anything show up, you'll also get to see right away when we aim to have it fixed! If nothing shows up, there may be something else going on. Have you already rebooted your device? Often this will still help, as your phone will reconnect to the mast in your area. 

To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset edevice]' > 'Reset' > 'Restore network settings'.

I would love to hear if you receive the text messages then! 

Hi Pharwin, thanks for your quick reaction.

I had already restarted my phone and still the same issue.

I tried what you said: checked any coverage issues in my area but all seems fine; and reset the network settings as well, but still not solved.

I tested with friends and family and am able to get their SMS messages from Dutch and Spanish lines without any issues. That's why I'm thinking is very limited to a connection between Movistar and Odido.

Thanks again.

Good morning Leo, thanks for trying the options! I'm glad to hear that you can receive other SMS messages from friends and family. But you need to receive SMS from your bank as well. Please try the following:

1. Check your phone number with your bank. Do they send it to 06*** or do they use +316***. It should be +316.
2. Try to change your phone number to a different (temporary) one from a friend/family member. Can you receive the SMS then?

If the above options didn't work, I'd love to forward a case to my colleagues from the technical department. For them to research this, they will need 3 examples of the SMS messages that you should've received but didn't. An example consists of Date, time and the name of your bank. Please let me know! 

Hi Marciano,

Thanks for your reply.

Yes, I checked with the bank if my phone number was correct, and indeed they seem to have the correct number, starting with the international code +316 or 00316.

I cannot change my phone number in my bank account settings because, guess what, I need to get a security code per SMS to authorize the change… However, my partner and I share the same bank account, but his profile has a Vodafone number and in that case the SMS works perfectly.

I'm not sure I can give you exactly the time of all the SMS texts I didn't receive, but maybe a time frame. And all texts would be in Spanish. The bank name is Unicaja.

So as example I can tell you as date Friday 25th October, as time in the morning between 10.00 and 12.00. And the text of the message can vary depending on the transaction I wanted to try at the moment but probably all of them would have the words “Clave de seguridad XXXXXX” which means Security Key followed by 6 digits.

One last example is Today 27th at 16.15, which should read something like: “Unicaja: Vas a REGISTRAR UN NUEVO DISPOSITIVO con el que poder OPERAR en Banca Digital. Clave de seguridad XXXXX. NO COMPARTAS ESTA CLAVE CON NADIE”

Thanks again and I hope your team can support further.

Best regards,

Leo.

Hi Leo, no problem and thank you for checking everything! And thank you for the examples. These will do. I only just see now that your profile is still empty. Could you please fill in your 06-number, date of birth, zip code + house number and the last 4 digits of your IBAN. Then, I can forward a case on the correct phone number and then my colleagues will look into it. I'd love to hear from you once you've filled in your profile! 

Hi Marciano, I just filled in the details in my profile. 

Thank you. 

Hello @L_mdz, thank you for completing the details your profile. I have the case ready for you. However, before I can put it through I would like to receive some additional information. 

• What is the number of the bank they use to send the text message? 
• Do you have a location for me on the examples you indicated? 
• Can you insert your SIM card into another device for me to see if you receive the text message then? 

I would love to hear from you! 

Hi Pharwin,

I don't have the number of the bank. From the previous messages I received when I had no issues, I only see ‘Unicaja’ as sender but cannot see any number.

What do you mean by a location? As in where I was when the texts were sent? in that case it was my home address (see my profile).

I have an eSIM so I cannot try it in any other device.

Thank you.

Hello @L_mdz thanks for sharing the information! I have just forwarded a case for you to our IT department, your reference number is: 74003614. They will investigate this for you and get back to you within a few days. For now, please wait patiently until more is known! You will then be notified by phone or email/text. 

If you have any other questions, feel free to let us know!