Hello @jmscaramal 

Looking at the download speed and upload speed there shouldn't be any problems but you packet loss is 2.0% which can be the issue.

I have an Odido unlimited basis subscription and all is working well. Does internet improve when you are somewhere else in NL?

Not really... It doesn't matter where I am and if it is 4 or 5g... But before the transition, I have never had these issues... Not sure about what has changed... 

@jmscaramal 

Could you maybe test your simcard in another phone? A new Odido simcard can also be tried, you can order 1 via your Odido account.

Hi.. Tried buying a new sim card, issue is still there. I can't have a video call using 5G or 4G+...still ser 10+ % of packet loss…

Anything else I could try? 

Hello @jmscaramal, welcome to our Community! Did you happen to take a look at our coverage map: https://www.odido.nl/netwerk/dekking to check if there are any outages and/or works in your area causing you to experience this? Should anything show up, you'll also get to see right away when we aim to have it fixed! If nothing shows up, there may be something else going on. Have you already rebooted your device? Often this will still help, as your phone will reconnect to the mast in your area. 

To rule out some things, I would like to ask you to check some things in your phone. Could you check if the software of your phone is up to date? In addition, you can also reset your phone's network settings. On an Android device, you do this in the following way: Settings > General Administration. Then choose Reset and then Reset network settings. If you have an iPhone, you do it this way: 'Settings' > 'General' > 'Transfer or reset edevice]' > 'Reset' > 'Restore network settings'.

I'd love to hear if this works!