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Can’t send SMS to NL from outside EU

  • November 12, 2024
  • 9 reacties
  • 247 Bekeken

Hey all,

I had to move to Sri Lanka for a few months but wanted to keep my number and use it when I move back to NL. Before I moved, I switched to a prepaid subscription and an employee told me to send SMSs every month or so to my friends in order to show Odido that the number is not idle and therefore won’t get cancelled. Once I got here I bought some credit on the Odido app and made sure roaming was on, and tried sending an SMS but it won’t send. I get a “failure to send” error. I’ve tried restarting my phone, checking if roaming is on, leaving the SIM in for some hours and restarting cellular data. Nothing works. Anyone got idea as to why?

Beste antwoord door Waqqas

Hello @Diyon 

Do you have network coverage? Try to manually select another provider and sms again or try to send a sms to another friend.

Using mobile data or callíng is also enough to keep your simcard alive.

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    9 reacties

    Waqqas
    Super User
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    • WaqqasSuper User
    • Odido Superuser
    • Antwoord
    • November 12, 2024

    Hello @Diyon 

    Do you have network coverage? Try to manually select another provider and sms again or try to send a sms to another friend.

    Using mobile data or callíng is also enough to keep your simcard alive.

    Welkom op de Odido community!
    • Serenakkxx
    • is een nieuwe Poster
    • September 30, 2025

    Hii! I have the same issue, did you manage to resolve it? Thanks in advance!!

    Pharwin van Odido
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    Hello ​@Serenakkxx at present, there are no issues with sending text messages from the Netherlands to other countries. I'm happy to look at a solution together! 

    Have you checked our coverage map to see if there are any disruptions and/or maintenance work in your area that could be causing this issue? If there is something to report, you will also see when we expect to have it resolved!

    If there is nothing to see, there may be something else going on. Have you tried restarting your device? This often helps, because your phone will then reconnect to the cell tower in your area.

    Could you check for me whether the software on your device is up to date? You can also reset your phone's network settings. On an Android device, you can do this as follows: Settings > General management. Then select Reset and then Reset network settings. If you have an iPhone, you can do this as follows: Settings > General > Transfer or reset [device] > Reset > Reset network settings. 

    Can you let me know if this worked? Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly for your subscription!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    • Serenakkxx
    • is een nieuwe Poster
    • October 1, 2025

    Hello ​@Serenakkxx at present, there are no issues with sending text messages from the Netherlands to other countries. I'm happy to look at a solution together! 

    Have you checked our coverage map to see if there are any disruptions and/or maintenance work in your area that could be causing this issue? If there is something to report, you will also see when we expect to have it resolved!

    If there is nothing to see, there may be something else going on. Have you tried restarting your device? This often helps, because your phone will then reconnect to the cell tower in your area.

    Could you check for me whether the software on your device is up to date? You can also reset your phone's network settings. On an Android device, you can do this as follows: Settings > General management. Then select Reset and then Reset network settings. If you have an iPhone, you can do this as follows: Settings > General > Transfer or reset [device] > Reset > Reset network settings. 

    Can you let me know if this worked? Can you add your full name, phone number, zip code + house number, date of birth, and the last 4 digits of the bank account number we have on file to your profile and let me know when you've done so? Then I can check with you right away to make sure everything is set up correctly for your subscription!

    Hi Pharwin, thanks for your reply! I’ve added the information in my profile, appreciate it if you could have it checked for me or let me know what I need to do!

    Here are some more context: I’m currently in China and also have a prepaid number. I sent text messages to both Dutch numbers and Chinese numbers and neither of them worked. I’ve tried restarting my device and still didn’t work. Reset network settings is not ideal for me as I will lose some Wifi information. I also tried using Internet and make phone calls, internet didn’t seem to work but phone calls worked. 

    Thank you!

    Pharwin van Odido
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    Hi ​@Serenakkxx Thank you for filling in your profile details and providing additional information! The rules are slightly different for Prepaid. In some countries, it is not possible to make calls or send text messages with Prepaid. This is due to agreements we have made with providers in those countries.

    I don't see any other blocks or special circumstances with your Prepaid connection. Could you text PRIJS CHINA to 5545? You will immediately receive a text message back with information about what is possible in China.

    I look forward to hearing from you!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    • Serenakkxx
    • is een nieuwe Poster
    • October 2, 2025

    Hi ​@Pharwin van Odido , thanks for your response and advice, but I cannot send a text to any number, which is what the whole issue is about…

    Pharwin van Odido
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    Hello ​@Serenakkxx You can always send the text message for the rates in a country. This should also be possible. Could you try that?

    I would like to hear what comes up!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
    • Serenakkxx
    • is een nieuwe Poster
    • October 3, 2025

    Hi ​@Pharwin van Odido, yes I’ve tried and it’s also failure to send unfortunately.. what are the other options to keep the number as prepaid if I can’t send text, call, or use internet? Thanks! 

    Pharwin van Odido
    Forum|alt.badge.img+9

    Hello ​@Serenakkxx I see that I gave you the text message option from the Netherlands, but of course you are already abroad. Apologies for this. 

    Can you text PRIJS to 5545? So without the country name. Then it should work!

    Vanaf 14 januari 2026 ben ik niet meer werkzaam op de community van Odido. Start gerust een topic of vind je antwoord in onze Wiki.
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