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Sorry for switching to English.

 

I've previously spent quite a lot of time on your hotline to be able to combine my mobile phone and internet subscriptions, which are linked to the same e-mail address, under one account. That has never worked. Right now, I can only see the mobile phone, and I have no way of checking my internet contract, invoices, etc.

Since I was unsuccessful through the hotline, and as it seems from looking at this forum that the issue has popped up quite a few times with other customers, I am hoping you can help me fix it quickly, once and for all.

I have already tried to manually add the subscription (web and app), it does not work.

Good that you’ve reached out to our community and opened a topic about this. My sincere apologies we haven’t been able to resolve this for you. Of course, I’ll happily help you in gaining access to your Mijn Odido! ​@freichel 

At this point, however, I’m not able to see your subscription yet. Would you mind filling in your community profile with your zip code, house number, date of birth and the last 4 digits of your bank account number? If you let me know in this topic when you’re ready, I’ll take a look straight away. 

Thanks Teresa. I've updated my profile; please proceed.

Hi ​@freichel, thanks for adding your information!

I was looking for you and saw an old link, I disconnected everything. I tried to link the subscription myself, but it sends you an email with a code. Can you try again in the browser? Then add your Internet + TV subscription first and then your mobile subscription. Can you let me know if it worked or not? Otherwise I'll have to forward this to our specialists. Thanks in advance! 

​@Tommie van Odido tried just now, received the code and then get the following error message: “Sorry, er is iets fout gegaan. Probeer het later nog eens.”

So, in short, it still doesn't work and I'd like to take you up on your offer to get this sorted by your specialists. It's pretty inconvenient, to say the least, to not be able to see my invoices for months…

​@Tommie van Odido is this now with your “specialists”? When can I expect it to be resolved?

Hey ​@freichel, thank you for testing, I have forwarded it to our specialists. Please note that it may take up to 14 working days for them to get back to you. They will start fixing this for you! 

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