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Hi,

I have to reset my account password and every time I enter my email address I get a message telling me to wait 15 minutes before I receive an email. But nothing was received in cluding the spam folder. 
I make sure I double checked my email and nothing seems to work.

Can someone please help?

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 



Thanks for your quick response. 

I only tried this via the website. 

Regarding resting the password via the app. I’m currently logged-in and I’am afraid to lose the access if I logout. 
The option to reset the password from my account is also not possible since I forget the current password. 

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 



Thanks for your quick response. 

I only tried this via the website. 

Regarding resting the password via the app. I’m currently logged-in and I’am afraid to lose the access if I logout. 
The option to reset the password from my account is also not possible since I forget the current password. 

Im using Brave browser 

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 

I also tried to use Chrome browser to reset the password and no email received (waited 15 minutes) 

Hi @RRaad, are you still able to receive other emails or is this also not working? In that case your inbox might be full which prevents you from receiving new emails. I have also sent you 2 different test emails to see if you are able to receive those. These emails will look a little odd, but i have labeled them test email 1 and test email 2. Will you let me know if you have received the emails? If you only receive 1 of them, will you let me know which one it is? 

Hi @RRaad, are you still able to receive other emails or is this also not working? In that case your inbox might be full which prevents you from receiving new emails. I have also sent you 2 different test emails to see if you are able to receive those. These emails will look a little odd, but i have labeled them test email 1 and test email 2. Will you let me know if you have received the emails? If you only receive 1 of them, will you let me know which one it is? 

Hi Nora, 
Thanks for your feedback. Yes I have received both test emails 

Hi @RRaad, thank you for the information! This confirms that everything is set up correctly so that you are able to receive our emails. I went ahead and sent this to my colleagues from the technical department, so that they can investigate and solve this for you! This can take 14 days. In the meantime, if you need any information from your Mijn Odido account you can always let me know here. I would love to provide you with all the information you need! 

Hi @RRaad, thank you for the information! This confirms that everything is set up correctly so that you are able to receive our emails. I went ahead and sent this to my colleagues from the technical department, so that they can investigate and solve this for you! This can take 14 days. In the meantime, if you need any information from your Mijn Odido account you can always let me know here. I would love to provide you with all the information you need! 

Thanks for your efforts Nora! 

Interesting!
This issue is not solved yet. I’m really disappointed. 
 

@RRaad My sincere apologies that the issue hasn’t been resolved yet. I immediately informed @Nora van Odido about this. I’m sure she will take a look at the situation first thing tomorrow morning. 

Please let me know if there is anything I can do for you in the meantime. I’m here to help! 

Hi @RRaad, I looked into this for you and I see that my colleagues from the technical department tried to reach you, but they were not able to. They are saying that we can delete the Mijn Odido account so that you are able to make a new one. This should resolve the issue. Should I go ahead and delete the account entirely? 

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