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Reset password not working


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  • 7 reacties

Hi,

I have to reset my account password and every time I enter my email address I get a message telling me to wait 15 minutes before I receive an email. But nothing was received in cluding the spam folder. 
I make sure I double checked my email and nothing seems to work.

Can someone please help?

Beste antwoord door RRaad

Nora van Odido schreef:

Hi @RRaad, thank you for the information! This confirms that everything is set up correctly so that you are able to receive our emails. I went ahead and sent this to my colleagues from the technical department, so that they can investigate and solve this for you! This can take 14 days. In the meantime, if you need any information from your Mijn Odido account you can always let me know here. I would love to provide you with all the information you need! 

Thanks for your efforts Nora! 

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11 reacties

Marciano van Odido
Moderator
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Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 


  • Auteur
  • is een Top Poster
  • 7 reacties
  • 25 juni 2024
Marciano van Odido schreef:

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 



Thanks for your quick response. 

I only tried this via the website. 

Regarding resting the password via the app. I’m currently logged-in and I’am afraid to lose the access if I logout. 
The option to reset the password from my account is also not possible since I forget the current password. 


  • Auteur
  • is een Top Poster
  • 7 reacties
  • 25 juni 2024
RRaad schreef:
Marciano van Odido schreef:

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 



Thanks for your quick response. 

I only tried this via the website. 

Regarding resting the password via the app. I’m currently logged-in and I’am afraid to lose the access if I logout. 
The option to reset the password from my account is also not possible since I forget the current password. 

Im using Brave browser 


  • Auteur
  • is een Top Poster
  • 7 reacties
  • 25 juni 2024
Marciano van Odido schreef:

Hi RRaad, it's weird that you don't receive the e-mail to reset your password. I just tried it myself via the website and I received the e-mail right away. You've only tried this via the website, is that correct? Or also via the app? If not, could you please try to request an e-mail via the app? I'd love to find out if it's because of the website or maybe your account. In what internet browser did you request it? Do you perhaps have another browser that you can use to try this? Let's see how we can fix this for you! 

I also tried to use Chrome browser to reset the password and no email received (waited 15 minutes) 


Nora van Odido
Moderator
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  • Moderator | Internet + TV
  • 1450 reacties
  • 26 juni 2024

Hi @RRaad, are you still able to receive other emails or is this also not working? In that case your inbox might be full which prevents you from receiving new emails. I have also sent you 2 different test emails to see if you are able to receive those. These emails will look a little odd, but i have labeled them test email 1 and test email 2. Will you let me know if you have received the emails? If you only receive 1 of them, will you let me know which one it is? 


  • Auteur
  • is een Top Poster
  • 7 reacties
  • 26 juni 2024
Nora van Odido schreef:

Hi @RRaad, are you still able to receive other emails or is this also not working? In that case your inbox might be full which prevents you from receiving new emails. I have also sent you 2 different test emails to see if you are able to receive those. These emails will look a little odd, but i have labeled them test email 1 and test email 2. Will you let me know if you have received the emails? If you only receive 1 of them, will you let me know which one it is? 

Hi Nora, 
Thanks for your feedback. Yes I have received both test emails 


Nora van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 1450 reacties
  • 26 juni 2024

Hi @RRaad, thank you for the information! This confirms that everything is set up correctly so that you are able to receive our emails. I went ahead and sent this to my colleagues from the technical department, so that they can investigate and solve this for you! This can take 14 days. In the meantime, if you need any information from your Mijn Odido account you can always let me know here. I would love to provide you with all the information you need! 


  • Auteur
  • is een Top Poster
  • 7 reacties
  • Antwoord
  • 26 juni 2024
Nora van Odido schreef:

Hi @RRaad, thank you for the information! This confirms that everything is set up correctly so that you are able to receive our emails. I went ahead and sent this to my colleagues from the technical department, so that they can investigate and solve this for you! This can take 14 days. In the meantime, if you need any information from your Mijn Odido account you can always let me know here. I would love to provide you with all the information you need! 

Thanks for your efforts Nora! 


  • Auteur
  • is een Top Poster
  • 7 reacties
  • 21 september 2024

Interesting!
This issue is not solved yet. I’m really disappointed. 
 


Teresa van Odido
Moderator
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  • Moderator | Internet + TV
  • 3693 reacties
  • 22 september 2024

@RRaad My sincere apologies that the issue hasn’t been resolved yet. I immediately informed @Nora van Odido about this. I’m sure she will take a look at the situation first thing tomorrow morning. 

Please let me know if there is anything I can do for you in the meantime. I’m here to help! 


Nora van Odido
Moderator
Forum|alt.badge.img+5
  • Moderator | Internet + TV
  • 1450 reacties
  • 23 september 2024

Hi @RRaad, I looked into this for you and I see that my colleagues from the technical department tried to reach you, but they were not able to. They are saying that we can delete the Mijn Odido account so that you are able to make a new one. This should resolve the issue. Should I go ahead and delete the account entirely? 


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