Hi Ozgur, welcome to Odido and to our Community! There is a known issue where new orders don't get fully processed. This is the reason why you can't add your subscription to Mijn Odido yet. Our IT department is working on this issue as we speak. For now, we can only wait for them to solve this. I see that my colleague also created a case for you. I'll leave this here, so I can easily find it and see if there's an update: 70770731. Please try again next week. I hope IT will have solved this issue by then! 

Still same, shouldn’t be so difficult to fix it.

Hi Ozgur, as I said - IT is still working on it and I'm happy to look for an update next week. I don't see any updates yet. If it would be easy to fix, it would've been fixed already. I hope you understand! 

One week is too long time. I need to follow up the order status before installation. Please assist me asap.

Hi Ozgur, I understand. I've asked my colleague from Internet + TV about an update and my colleagues will need some more time to research it. For now, I can only ask for your patience. I'm sorry for the inconvience, and once I receive an update, I will let you know. Your situation is already extra on our radar, because there is already a case (70770731) for you. However, IT is working with a processing time of 13 days at the moment. I hope they will solve this for you very soon!

Hello, 
I am facing the same issue. I ordered a new subscription a month ago and my start date is coming soon, so I want to know more about the status of my subscription, but I cannot link my subscription to my odido account.
When logging in, I get a message that there is a subscription that is available for linking, but on clicking “link subscription” the process fails.
If I try and see the subscription on this page - Abonnement toevoegen | Odido. While adding my birth date, It just says that the data I have entered doesn’t match the information in the system.
Can you let me know what might be the issue for this?

​@Shasank Lovely to read that you chose Odido, thank you!  I can imagine you’d like to be updated on your new subscription. Of course, I will gladly take a look at this for you! 

Can you please fill in the boxes with your personal details on your community profile? The verification will then be completed, and I can help you straight away! 

I have added the details I had, I am a new customer so I don’t have a consumer number. I also don’t have the Track and Trace number yet. I did have a call with odido customer care and they found some issue with the order which they will fix and then email me.

Hello ​@Shasank, thanks for adding the details in your profile! I checked right away and it looks like your order is stuck in our system, which is why you can't link it in your My Odido account yet either. No worries, I can solve this for you. However, in order to do this, I need a statement of occupancy from you first. I have just sent you an email to which you can respond with a copy of 1 of the items below: 

• Bank statement at address
• Mail from government, utility or bank at address
• Copy of rental / purchase contract
• Municipality registration

Can you send these to me by email? You can do that by sending the copy as a response to the mail. Once you've done that, can you reply in this topic? Then I can continue working for you! 

Hello Pharwin,

i have replied to your mail with the energy contract.
 

hope to hear from you soon.

regards,

shasank

​@Shasank Thank you for your efforts! 

I immediately went to look for the e-mail, which I found. However, I don’t see any attachments. Would you mind sending the e-mail again? 

The energy contract you send is perfectly fine to proceed. 

Please let me know when you’re ready. I’m ready to help! 

Hi ​@Teresa van Odido , I checked the email I sent, and the attachment was present and sent. I have sent a new email as well again with the attachment. 
Hopefully you can find it now.

​@Shasank Thank you for your fast response and efforts! 

I’ve immediately looked again but still can’t see any attachments. I think that something is going wrong on our end. Unfortunately, due to the Holidays I can’t resolve this today. However, I’ve noted this case down in my personal agenda and will find a solution for this tomorrow. So, no worries! 

Please, let me know if there is something else, I can do for you in the meantime. Always happy to help!

Hi ​@Teresa van Odido , can you check again. I resent the mail but this time i pasted photos instead the text instead of the PDF. Can you let me know if this works out?

thanks in advance 

​@Shasank Thank you again for your efforts! I’ve found them and immediately removed the obstruction from our system. 

This will take about 24-48 hours to be visible. As soon as this is done, you will be able to create a Mijn Odido account. I’d advise you to do this on the 4th. 

Please let me know if you need any help with this or if you have more questions. I’m always happy to help!