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Hey, I just got an invoice, and my bank account is closed!

  • 6 november 2021
  • 7 reacties
  • 137 Bekeken
S

G’day! Folks, 

I just changed my phone subscription to prepaid not that long ago, and yet I still got an invoice. 

Sadly, as I left Netherlands already, my bankaccount is closed already, but I can’t change the registered bank account by myself, Can you check it out and tell me what to do?

 

  1. Why am I still being charged?
  2. Is there any other way I can pay?I got this German account that I can send some money , just my registered Dutch bank account is closed.

Looking forward to hearing back from you soon,

Sincerely,

Sunho Gwon

 

*I can just send you my number and email and dob and stuff!

Beste antwoord door eric

Hi @sunlight6765 . You can manually transfer the money to the T-Mobile account. See for information this page.

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    7 reacties

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • 8983 reacties
    • Antwoord
    • 6 november 2021

    Hi @sunlight6765 . You can manually transfer the money to the T-Mobile account. See for information this page.

    Welkom bij de klant-helpt-klant Community van Odido.
    S
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      sunlight6765
    S
    • sunlight6765
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    • 4 reacties
    • 6 november 2021

    Thanks Eric! Do you mind checking out why I”m still getting this charge? I just changed my subscription to prepaid, and I”m not sure whether this is my last bill or not.. Cheers

    eric
    Super User
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    • ericSuper User
    • Odido Superuser
    • 8983 reacties
    • 6 november 2021

    No, i am.just another customer. But if you download the invoice you can see the charging period. T-Mobile invoice it's subscriptions afterwords.

    Welkom bij de klant-helpt-klant Community van Odido.
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      sunlight6765
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    • sunlight6765
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    • 6 november 2021
    eric schreef:

    No, i am.just another customer. But if you download the invoice you can see the charging period. T-Mobile invoice it's subscriptions afterwords.

    OH shoot, hahahah it said you are a superuser, so I thought you are from T-mobile, Well then, cheers mate! 

    Dave
    • Dave
    • Oud-Moderator
    • 9719 reacties
    • 7 november 2021

    Hi @sunlight6765 

    T-Mobile employee over here! :grin:

    I reckon that your subscription has recently ended and changed to PrePaid? There is always a final invoice after the termination of your contract. This settles any costs or reimbursements that have to be made and after that everything is settled. If you think that this isn’t the case, you can send me a private message with your phone number, date of birth, full address and last four digits of the bank account you used for the subscription.

    Let me know if you have any other questions!

    Vanaf 22 juni 2022 ben ik niet meer werkzaam bij T-Mobile. Mijn lieftallige collega's helpen je natuurlijk graag verder!
    S
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      sunlight6765
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    • sunlight6765
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    • 7 november 2021
    David schreef:

    Hi @sunlight6765 

    T-Mobile employee over here! :grin:

    I reckon that your subscription has recently ended and changed to PrePaid? There is always a final invoice after the termination of your contract. This settles any costs or reimbursements that have to be made and after that everything is settled. If you think that this isn’t the case, you can send me a private message with your phone number, date of birth, full address and last four digits of the bank account you used for the subscription.

    Let me know if you have any other questions!

    Ah that was it! Thanks mate! I just wired the money, hope it’d settle this time hahaha Cheers 

    Dave
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    • Dave
      Dave
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    • Dave
    • Oud-Moderator
    • 9719 reacties
    • 7 november 2021

    No worries, have a great Sunday! 

    Vanaf 22 juni 2022 ben ik niet meer werkzaam bij T-Mobile. Mijn lieftallige collega's helpen je natuurlijk graag verder!
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