Hi!
I ended my subscription a couple of months ago (November I believe) over the phone as I moved abroad last year. I checked the bank account associated to it and noticed that I have still been charged every month for it. Could I be reimbursed, and can my subscription actually be terminated?
Thanks for your help!
Elisabeth
Beste antwoord door Pharwin van Odido
Hello
I immediately checked your subscription and I see that it is still on active. I also do not see any cancellation in your subscription. I do see that you contacted a colleague on February 3, 2025 to cancel your subscription. However, I see that this colleague has done a contract termination. This means that your number has been released for takeover by another provider. Once you apply for Number Retention with a new provider, it can be transferred after one month and your subscription will be automatically terminated. I suspect that you have not requested number portability with another provider, hence your subscription has also continued to run. I personally think my colleague misunderstood this. Your subscription should have been terminated instead of a contract termination.
This will have to be taken care of as soon as possible. However, I cannot cancel the subscription for you myself. This can only be done by phone by calling: 0800-0092. This can be done from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. I see that your subscription is already out of contract. You can also cancel the subscription via your My Odido account. If you are unable to call, you can also contact us by filling out the online contact form. Your request will then be processed by the relevant department within 6 days and they will then cancel the subscription for you.
Will you succeed? If you have any other questions, feel free to ask. I'm here for you!
+8Hello
I immediately checked your subscription and I see that it is still on active. I also do not see any cancellation in your subscription. I do see that you contacted a colleague on February 3, 2025 to cancel your subscription. However, I see that this colleague has done a contract termination. This means that your number has been released for takeover by another provider. Once you apply for Number Retention with a new provider, it can be transferred after one month and your subscription will be automatically terminated. I suspect that you have not requested number portability with another provider, hence your subscription has also continued to run. I personally think my colleague misunderstood this. Your subscription should have been terminated instead of a contract termination.
This will have to be taken care of as soon as possible. However, I cannot cancel the subscription for you myself. This can only be done by phone by calling: 0800-0092. This can be done from Monday to Friday from 08:00 to 18:00 and on Saturday from 09:00 to 17:30. I see that your subscription is already out of contract. You can also cancel the subscription via your My Odido account. If you are unable to call, you can also contact us by filling out the online contact form. Your request will then be processed by the relevant department within 6 days and they will then cancel the subscription for you.
Will you succeed? If you have any other questions, feel free to ask. I'm here for you!
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