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Number Port request rejected and new sim cannot be used

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  • Els0093
  • is een nieuwe Poster
  • 4 reacties

Hello,

I just signed a contract for phone + mobile plan from T-mobile. Initially I wanted to port my current phone number (which is also from T-mobile) but I got informed that the request is rejected because it still have 9 months before my current contract end. So I thought of just keep both numbers. However, the (new) sim card I was given when I collect my phone does not seem to be working. No signal bar and ‘no service’ appears on the phone. Could anyone help me with this issue?

And may I know how much it cost to end the current contract earlier?

Looking forward to your help.

 

Thank you!

 

Kind regards,

Ellis

    7 reacties

    Hajar van Odido
    Moderator
    Forum|alt.badge.img+9
    • Hajar van Odido
    • Moderator | Mobiel
    • 11665 reacties
    • 5 januari 2023

    Hi @Els0093 

    I would like to help you with your request. First did you activate the sim card via My T-Mobile? And can you also place the sim card in a different device? This way we can check if the problem is caused by the sim card or the device. As regards to the early cancellation of your current contract, I can check what the termination fee will be if you send me a private message with the 06-number it regards, name, birth-date, full address and the last 4 numbers of your IBAN. If you click on my name you will see the option ‘’stuur bericht’’. 

    Looking forward to your message! 

    Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
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    1 persoon vindt dit leuk
    • E
      Els0093
    E
    • Els0093
    • Auteur
    • is een nieuwe Poster
    • 4 reacties
    • 6 januari 2023

    Hi @Hajar Thank you for your reply. I have send you a private message, could you kindly help me with it?thank you :)

    E
    • Els0093
    • Auteur
    • is een nieuwe Poster
    • 4 reacties
    • 6 januari 2023

    Regarding the new sim, I tried it on another device but it does not work too. I logged in to my T mobile and tried to activate the new sim but it showed in my profile that 'I have no new sim to activate'. Do I have to make a new user account to activate the new sim?

    Hajar van Odido
    Moderator
    Forum|alt.badge.img+9
    • Hajar van Odido
    • Moderator | Mobiel
    • 11665 reacties
    • 9 januari 2023

    @Els0093 

    I have replied to your private message and gave you more information on the early cancellation fee. I also asked you for extra details on your sim card number so we can solve this activation issue. 

    Neem snel een kijkje in de handige Wiki: https://community.t-mobile.nl/knowledge-base
    E
    • Els0093
    • Auteur
    • is een nieuwe Poster
    • 4 reacties
    • 12 januari 2023
    Hajar schreef:

    @Els0093

    I have replied to your private message and gave you more information on the early cancellation fee. I also asked you for extra details on your sim card number so we can solve this activation issue. 

    Thank you Hajar. I have provided the extra details through private message :)

     

    E
    • Els0093
    • Auteur
    • is een nieuwe Poster
    • 4 reacties
    • 8 februari 2023
    Hajar schreef:

    @Els0093

    I have replied to your private message and gave you more information on the early cancellation fee. I also asked you for extra details on your sim card number so we can solve this activation issue. 

    Hello Hajar, I am still having problem with my new sim. I couldn’t activate the new sim through My T-mobile. Could you help me with this?

    Thank you very much.

     

    Kind regards,

    Ellis

    Waqqas
    Super User
    Forum|alt.badge.img+15
    • WaqqasSuper User
    • Odido Superuser
    • 21508 reacties
    • 8 februari 2023

    Hello @Els0093 

    The fastest way to activate your simcard is by visiting a nearby T-Mobile shop so there they can also verify it's you (the contract holder).

    Welkom op de Odido community!

    Reageer


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