Good day! Today, I tried to extend my phone contract with Odido. However, during the process, there was a payment error. I tried it again, and it’s saying:
“Uit onze gegevens blijkt dat je kortgeleden je abonnement al verlengd hebt. Je kunt deze gegevens controleren op My Odido.”
With this, I can’t renew and/or pay
+15Hello
And if you check your banking app the amount hasn't been paid and you see nothing new in your Odido account when you click on abonnement?
Yes, no charges on my bank account. I can see Nieuw subscription beside the Huidig. However, I don’t see any option on how to pay for it.
+9Hi Snelpaard, nice to see that you're staying with us! Did everything go well now with the e-mail and the payment link? 😄
+9Good morning, that's good to hear! I hope you have your new phone soon and I hope that you will love it! 😄
+9Hi
+9Good morning, thanks for the reply. I saw that there was a mistake in the 06-number. There was 1 digit too much somewhere. Can you please check the phone number and send me the correct one? Then I can look into it!
Ik heb precies hetzelfde ? Heb een nieuwel link gekregen maar daar staat dan probeer het over 1 uur nog eens . Inmiddels een dag verder . Gaat mijn bestelling door ?
Het betaalverzoek is in behandeling of afgebroken. Over een uur kunt u het nog eens proberen.
dit staat dan op de website
+9Hi
+9Hoi
+10Good morning
You can only do this by calling our cancellations department on 0800-7123 (if you’re abroad, call +31 6 2400 1200). They’re available Monday to Friday from 8:00–20:00 and on Saturdays from 9:00–17:30. My colleague will be happy to help and can cancel the order for you.
Let me know if it worked!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
