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The internet speed don't upgrade after I change to 750M

  • 11 mei 2019
  • 1 reactie
  • 327 Bekeken
P
Dear Agent,

I chnaged my account from 100M to 750M 1week ago, but I found out today that my internet speed still lower than 100M. Even sometimes slower than before, can you check what went wrong?

BR,
Kenson

Beste antwoord door Pilovali

Hello and welcome to the T-Mobile community,

Do all your network equipment support 1 Gbps speeds? Also, please try to reboot the mediaconverter to see if it improves.

I guess you're testing the network speed via a network cable...?

Kind regards,
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    1 reactie

    Pilovali
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    • Pilovali
    • is een Top Poster
    • 1038 reacties
    • Antwoord
    • 11 mei 2019
    Hello and welcome to the T-Mobile community,

    Do all your network equipment support 1 Gbps speeds? Also, please try to reboot the mediaconverter to see if it improves.

    I guess you're testing the network speed via a network cable...?

    Kind regards,
    *** Ik ben GEEN T-Mobile medewerker, ik ben gewoon een mede-klant :) ***

    Reageer


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