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Dear [Customer Support Team/Odido Support],

I hope this message finds you well. I am reaching out to address a persistent issue regarding my internet service, which has been inactive for over a week now. Despite an engineer's visit to examine both the ONT and modem at my property, the problem persists, and I was informed it is related to a "Dutch fiber issue."

I understand from community updates that the Ridderkerk outage was reported to have been resolved. However, upon contacting your support team, I was told that Ridderkerk is still experiencing a shortage. This conflicting information has left me unable to obtain clear answers from Odido's support staff, raising my concern and urgency to resolve this matter.

The absence of internet connectivity severely disrupts the functionality of my home infrastructure, which cannot operate via hotspot connections. Despite having unlimited data plans across my subscriptions, the lack of a stable and reliable internet connection is untenable.

My attempts to resolve this issue through telephone conversations with your representatives have been unsatisfactory. It appears that the support team, possibly due to their limited experience or motivation, has been unable to provide consistent and helpful responses to my inquiries.

Therefore, I am seeking assistance from someone within the community or your team who has a thorough understanding of DHCP and can approach my concerns with transparency and a genuine willingness to help. My goal is to collaboratively find a solution to this ongoing issue.

I appreciate your prompt attention to this matter and look forward to your reply. Please let me know the next steps or any additional information you require from me to expedite the resolution process.

Thank you for your understanding and cooperation.

Dear [Customer Support Team/Odido Support],

I hope this message finds you well. I am reaching out to address a persistent issue regarding my internet service, which has been inactive for over a week now. Despite an engineer's visit to examine both the ONT and modem at my property, the problem persists, and I was informed it is related to a "Dutch fiber issue."

I understand from community updates that the Ridderkerk outage was reported to have been resolved. However, upon contacting your support team, I was told that Ridderkerk is still experiencing a shortage. This conflicting information has left me unable to obtain clear answers from Odido's support staff, raising my concern and urgency to resolve this matter.

The absence of internet connectivity severely disrupts the functionality of my home infrastructure, which cannot operate via hotspot connections. Despite having unlimited data plans across my subscriptions, the lack of a stable and reliable internet connection is untenable.

My attempts to resolve this issue through telephone conversations with your representatives have been unsatisfactory. It appears that the support team, possibly due to their limited experience or motivation, has been unable to provide consistent and helpful responses to my inquiries.

Therefore, I am seeking assistance from someone within the community or your team who has a thorough understanding of DHCP and can approach my concerns with transparency and a genuine willingness to help. My goal is to collaboratively find a solution to this ongoing issue.

I appreciate your prompt attention to this matter and look forward to your reply. Please let me know the next steps or any additional information you require from me to expedite the resolution process.

Thank you for your understanding and cooperation.

 

 

@Tommie van Odido  @Jason van Odido @Cal van Odido 

If anyone is experiencing slow connection speeds at home while using their phone as a hotspot for a laptop or computer, I recommend changing your DNS servers to Cloudflare's on the device you're connecting with (either your laptop or computer). This simple adjustment on your device can significantly improve your connection speed

 

For Windows Devices:

  1. Open the Control Panel and go to "Network and Sharing Center."
  2. Click on your active internet connection (e.g., Wi-Fi or Ethernet link).
  3. In the status window that opens, click on "Properties."
  4. Select "Internet Protocol Version 4 (TCP/IPv4)" and then click on "Properties."
  5. Choose "Use the following DNS server addresses" and enter Cloudflare's DNS server addresses:
    • Preferred DNS server: 1.1.1.1
    • Alternate DNS server: 1.0.0.1
  6. Click "OK" to save your changes.

For Apple (macOS) Devices:

  1. Open System Preferences and click on "Network."
  2. Select your active internet connection from the list on the left and click "Advanced."
  3. Go to the "DNS" tab.
  4. Click the "+" button at the bottom of the DNS Servers list to add Cloudflare's DNS servers:
    • 1.1.1.1
    • 1.0.0.1
  5. Click "OK" and then "Apply" to save your changes.

These changes should be made on the computer or laptop itself, not on the phone being used as a hotspot. By updating your DNS settings to Cloudflare's servers, you can enjoy a faster and more secure internet connection.

Hey @letsfigure-itout, the initial impact was indeed 700+ customers. Most are now back online except for about six/seven customers. We have directed the subcontractor. Hopefully it will be resolved soon and the last customers will also come back online. Updates will follow further in the general topic. My apologies for the inconvenience. 

 

 

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