Hello, Odido!

I would like to know the reason why I am being denied a technical solution to the problem with the home Internet. It’s been a few days ago since the Internet become very unstable, the connection works for 10-15 minutes, and then disappears (the Internet connection light on the modem is not lit). After a few minutes, everything is restored.

I called tech support and asked them to send someone to help solve the problem, but a day later the ticket was not created. I called again and it was explained to me that the ticket could not be created for some technical reason that I could not understand. Something I need to do on my side, but I have no idea what exactly, and it was quite hard to understand during the call.

Since you have access to the ticket, could you explain it hear what exactly is wrong with the connection and why you cannot solve the problem or send someone to solve it for me? Af far as I know, KPN is trying to add a fiber cable to my building now. Maybe it has something to do with this? What do I need to do to finally solve the problem?