I have intenet connection issue. It starts while ago, almost since I became T-Mobile Home internet customer. Internet connection was lost regulary, I even find out some fixed times then it happen. It was at 12PM and 2:22AM. But last days it became absolutely terrible. Sometimes connection can be lost maybe 20 times per 30min. I mean, green web light in modem gone, later become red, internet is back and then cycle start again. Maybe it can be important information, then connection lost I got ERR NETWORK CHANGED message in browser.
Lets skip modem reset and cables step. Checked and reseted many times.
Thank you for your message and telling me about the problem! I’ve read about the problems you were facing earlier right away. To make sure we’re not facing the same issues, I’ve done a diagnosis run on your connection which tells me if there are troubles outside your home. Fortunately it doens’t seem like they are, which allows us to make sure you can enjoy your connection as soon as possible.
For that reason I’ve made sure that a technician will come back to have a look at the situation as it currently is. You’ll receive an e-mail and SMS to make a digital appointment as soon as possible. I’m sure we can work out the problem and solve it. Let me know if you have any questions in the meantime, I’m here for you!
Thank you for your message and telling me about the problem! I’ve read about the problems you were facing earlier right away. To make sure we’re not facing the same issues, I’ve done a diagnosis run on your connection which tells me if there are troubles outside your home. Fortunately it doens’t seem like they are, which allows us to make sure you can enjoy your connection as soon as possible.
For that reason I’ve made sure that a technician will come back to have a look at the situation as it currently is. You’ll receive an e-mail and SMS to make a digital appointment as soon as possible. I’m sure we can work out the problem and solve it. Let me know if you have any questions in the meantime, I’m here for you!
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Bestand scannen voor virussen
Sorry, we zijn de inhoud van dit bestand nog aan het controleren om er zeker van te zijn dat het veilig is om te downloaden. Probeer het nog een keer over een paar minuten.
Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.
We maken gebruik van 3 verschillende soorten cookies. Je kunt kiezen welke cookies je wilt accepteren. We hebben basiscookies nodig om deze site te laten werken, daarom moet je ten minste deze selecteren. Meer informatie.