Wrong invoice on house internet

Gell9 ​@jbraghuram 

Can you fill in all the privé fields in your community profile so a moderator can check this for you?

Filled the details 

Hi ​@jbraghuram, I'd like to look into it for you! Could you change the last four digits of your bank account number in your profile for me? This does not match your data in our system. Then I can get started right away!

Corrected

Hi ​@jbraghuram, thanks for adjusting. I immediately went to check for you and I see that you spoke to our customer service today. Once they have agreed they will refund the full amount for you and get back to you! 

​@Ishana van Odido  I have already updated , nothing is arranged from your side , from customer care it is said that someone will call me , that's also not happened. This is a simple wrong invoice issue, not sure why it's taking more time for you guys to solve.

​@Tommie van Odido hi , the response cannot be generic there should be some end date and time for the resolution, and please don't reply the generic answer of with in 2 weeks , Give me specific date and time for the resolution.

Hey ​@jbraghuram, I see the credit was approved yesterday, you should have received an e-mail about this. It will be refunded to the account number we have on file during the next payment cycle (probably next month). 

Yesterday I talked to one of your colleague, he said the amount will not be deducted from my account and that's internally adjusted. So I have cancelled the auto deduction now to Odido from my bank account.

Finish all the pending entries from your side and let me know when can I apply for deletion of my details from the Odido systems..

​@Tommie van Odido hi , I really don't understand what fun you get by harassing the customers with wrong invoices, Today I have received an email that I have missed the payment to Odido, which is clearly not the case, that is a wrong invoice sent to me, I have clearly withdrawn your service with in the cooling period, you shouldn't have send the invoice in the first place. Correct this ASAP. 

Can you raise a dispute for this and assign a proper dispute resolution person on my invoice

Can you confirm the following 

1. Do I need to pay any money to Odido ? 

2.Does Odido has to pay me any money ?

3.Does Odido has any pending task to perform?

4. Do I have any task to perform?

Please answer both with specific and straight action points with dates and time . 

Hi ​@jbraghuram, I have checked and see that you have refunded the money. The credit has been approved, so it will cover the outstanding amount, bringing everything to 0. No further action is required from you at this point. Our system will take care of everything else, and you won't have to pay a penny!