Unable to add a new mobile subscription to an existing home internet subscription

Thanks @tommy for reaching out . Nothing happens. I receive the otp to add the new subscription . and then it sits on the page . i am unable to add a new subscription 

@RaviKamma thanks for your quick response. Could you private message me if you have a couple of minutes to spare? When I try to add your subscription you will receive a code, this code is valid for 10 minutes. I will need to put in the code within the 10 minutes or it will expire.

i just pinged you in personal 

Hi, I am having a similar problem. When I submit my number to request a code, the screen just keeps loading/waiting. I do not receive a code and the screen does not go to a page with a box to add a code. 

Hey @Carel4 welcome to our Community.

Could you provide me with a screenshot of the page while loading? Then I will forward this to our specialists. Thanks in advance!

HI - please find attached the screenshot and also recorded the whole process

 . Just have a look . 

Hi @RaviKamma, thankyou for the screenhsot and video! I have forwarded them both to our specialists. I hope they are able to fix this very soon. 

Any update ?

Hi @RaviKamma, there is still no update on this matter. The specialists are very busy at the moment. It may take longer than usual, when I have an update I will let you know immediately!