Unable to add a new mobile subscription to an existing home internet subscription

Hey @RaviKamma, welcome to our Community!

I am happy to help you with this. Exactly what message do you get when you want to add your mobile subscription? In theory, this should work as all the details are correct.

Thanks @tommy for reaching out . Nothing happens. I receive the otp to add the new subscription . and then it sits on the page . i am unable to add a new subscription 

@RaviKamma thanks for your quick response. Could you private message me if you have a couple of minutes to spare? When I try to add your subscription you will receive a code, this code is valid for 10 minutes. I will need to put in the code within the 10 minutes or it will expire.

i just pinged you in personal 

Hi, I am having a similar problem. When I submit my number to request a code, the screen just keeps loading/waiting. I do not receive a code and the screen does not go to a page with a box to add a code. 

Hey @Carel4 welcome to our Community.

Could you provide me with a screenshot of the page while loading? Then I will forward this to our specialists. Thanks in advance!

HI - please find attached the screenshot and also recorded the whole process

 . Just have a look . 

Hi @RaviKamma, thankyou for the screenhsot and video! I have forwarded them both to our specialists. I hope they are able to fix this very soon. 

Any update ?

Hi @RaviKamma, there is still no update on this matter. The specialists are very busy at the moment. It may take longer than usual, when I have an update I will let you know immediately!