Hi @Sofia Cardoso, no worries: I looked into this for you and I would love to explain what has happened here. I see that you have indeed sent us the hardware and you were on time with this. In this case DHL was not able to deliver the package to us which resulted in you receiving this message from us. Now since this is something that is out of your hands, I have made sure that you will not have to pay anything for the hardware. In some cases the bill has already been made which will result in you still receiving the €70 on the invoice. If this is the case, please let me know so I can credit that for you! 

Ok. Then I'm going to contact you if that happen. 

Although since you already know about the situation the invoice should be cancelled already.

Thanks for your feedback.

Regards,

Sofia Cardoso 

@Sofia Cardoso Thank you for your collaboration! 

As if now @Nora van Odido and I don’t see a fine in the system, so everything should be all right. In case you do receive it, please let me know. I will immediately resolve the issue! 

Hello,

I had to pay 68,50eur because your system charge me by mistake the modem. One of your colleagues told me that I was going to receive the refund because I did send the modem back and this was a mistake from the system.

I would like to know when I'm going to receive the refund, please.

Thanks.

Regards,

Sofia Cardoso 

Hi @Sofia Cardoso, I immediately checked it for you! This will be refunded at the end of this month. Have a nice weekend!  Greetings, Ishana

Hi,

Ok thanks for your help.

Have a nice day.

Regards,

Sofia Cardoso