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Internet not activated

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  • asitavsen
  • heeft eerste post geplaatst
  • 1 reactie

Hi,
I ordered a relocation from Mar 02, 2023. The installation is complete (Mar 06, 2023). But the connection is not activated. Customer care says that it will not be activated till Mar 13th. Can you please help me understand the logic behind this and how can this issue be resolved?
I work from home and I’m facing issues because of the delay.

Uitgelichte reactie

7 maart 2023

Hey @asitavsen, welkom to our Community! A ticket is currently pending with our technical department. The technician has put it through. You should receive a message about this soon. Since you yourself have brought the appointment forward, this can sometimes get mixed up, hopefully this will be sorted out quickly.

    3 reacties

    Tommie van Odido
    Moderator
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    • Tommie van Odido
    • Moderator | Internet + TV
    • 14808 reacties
    • 7 maart 2023

    Hey @asitavsen, welkom to our Community! A ticket is currently pending with our technical department. The technician has put it through. You should receive a message about this soon. Since you yourself have brought the appointment forward, this can sometimes get mixed up, hopefully this will be sorted out quickly.

    Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
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    • A
      asitavsen
    A
    • asitavsen
    • Auteur
    • heeft eerste post geplaatst
    • 1 reactie
    • 8 maart 2023

    Hi @Tommie ,
    Thanks for your response. I understand that sometimes there can be mix ups. But isn’t there any way to expedite the resolution? If the technician has already put this through, it shouldn’t take much time, right? After all, it is just an activation. Rest everything is set up.

    Tommie van Odido
    Moderator
    Forum|alt.badge.img+11
    • Tommie van Odido
    • Moderator | Internet + TV
    • 14808 reacties
    • 8 maart 2023

    @asitavsen even though it is easy to fix, we work with a handling time. This is normally five calendar days; this is an indication and so can sometimes be sooner. Can I ask you to be patient for a little while longer?

    Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.

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