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Internet in Rotterdam

  • 17 juni 2025
  • 1 reactie
  • 24 Bekeken

When can you guys fix the internet and fibre issues in Rotterdam? 

I've got a super important meeting to attend, and it's crazy that this has been going on for hours on end. 

Beste antwoord door Tommie van Odido

Hi ​@okaydurga, welcome to our community!

The cause was found last night and adjustments were made immediately. This fixed the earlier problems with Internet, TV and Fixed Calls in region Netherlands. Should you still have no connection, please disconnect the modem and the media converter (and any Wifi extenders) from the power for at least 10 seconds. If this doesn't work, can you give the modem a hard factory reset by pressing and holding the button on the back of the modem for 30 seconds?

If you still can't get online after this, please send me the status of the lights on the modem and ONT. Then I will have it investigated further! Make sure your profile includes your postal code, house number, date of birth and the last 4 digits of your bank account number, otherwise I won't be able to investigate. Thanks in advance.

 

Bekijk origineel

1 reactie

Tommie van Odido
Moderator
Forum|alt.badge.img+11
  • Moderator | Internet + TV
  • 14816 reacties
  • Antwoord
  • 18 juni 2025

Hi ​@okaydurga, welcome to our community!

The cause was found last night and adjustments were made immediately. This fixed the earlier problems with Internet, TV and Fixed Calls in region Netherlands. Should you still have no connection, please disconnect the modem and the media converter (and any Wifi extenders) from the power for at least 10 seconds. If this doesn't work, can you give the modem a hard factory reset by pressing and holding the button on the back of the modem for 30 seconds?

If you still can't get online after this, please send me the status of the lights on the modem and ONT. Then I will have it investigated further! Make sure your profile includes your postal code, house number, date of birth and the last 4 digits of your bank account number, otherwise I won't be able to investigate. Thanks in advance.

 


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