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I justified modem retourern cost

  • 9 februari 2025
  • 8 reacties
  • 75 Bekeken
R
  • Rfakkas
  • is een nieuwe Poster
  • 3 reacties

Hi Odido, 

I recieved an unjustified invoice for returning the modem. It cost me a lot of waiting time and calls to manage canceling my subscription and after three months I'm getting an invoice for not returning the modem. I received two emails as a reminder for returning the aparatus and again it cost me a lot of waiting time and calls with providing wrong information and bad customer service experience with odido. I have the proff of return however the customer service kept fooling me and was not cooperative to provide me an email to send the proof and then after three months I got an unjustified fine invoice!!! I attached the shipment track and trace that showed the shipment number and proved that the modem has been delivered by me and received by odido. That was the worst experience I ever had with an internet supplier and I'm thinking seriously to cancel my mobile subscription as well to avoid any disrespectful behaviour or any need to contact Odido. It's really exhausting and discusting to have have any communication with Odido customer service and their impolite unprofessional behaviour. Please check the attachment and take the required action properly. 

Thank you in advance. 

R. Fakkas

 

Beste antwoord door Rfakkas

Cheyenne van Odido schreef:

Hi ​@Rfakkas, thank you so much! I wanted to get to work, but I can see that it has already been arranged by a colleague of mine. The fine has been credited! Also, my colleague made sure the current bill has been postphoned. This way, we can later credit the outstanding costs and we will set these on € 0,00. This will work out, I am glas everything has been arranged for you!

 

Dear Odido thank you for your support and quick action. I think each customer seeks support, correct information, and quick action by contacting the customer service line. I hope you will keep it up as we expect from Odido as loyal customers.

Regards, 

R. Fakkas

Bekijk origineel

8 reacties

totaleslimmekind
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  • totaleslimmekindis King of Content
  • is King of Content
  • 530 reacties
  • 9 februari 2025

very weird but don't be surprised when you don't hear anything from the mods today
 
because today is weekend and most of them don't work in the weekend

odido is de beste en ook ik ben maar 12 dus niet mijn spelling uitlachen!!!
Teresa van Odido
Moderator
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  • Teresa van Odido
  • Moderator | Internet + TV
  • 4440 reacties
  • 9 februari 2025

Welcome to our community! ​@Rfakkas 

Thank you for reaching out to us through this medium. My sincere apologies for this inconvenience. I’m here to help you resolve this issue. I’m happy to help! 

Can you please fill in the empty boxes in your community profiel (zip code and house number)? The verification will then be complete, and I can take a look at what happened. 

Please let me know when you’re ready. I’m waiting patiently. 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
R
  • Rfakkas
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 9 februari 2025

Hi Teresa, 

Your swift reply is highly appreciated. I filled my old  zip code and house number that related the unjustified invoice. I moved to new address after terminating my internet contract. Please let me know if I need to provide my current address.

Warm regards, 

Rasha Fakkas

Tommie van Odido
Moderator
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  • Tommie van Odido
  • Moderator | Internet + TV
  • 14854 reacties
  • 11 februari 2025

Thank you for filling in your details ​@Rfakkas. I immediately checked for you and saw that the fine had indeed been created. Customer Services have already refunded the fine and it is now being rectified in the system, leaving a balance of €0. 

Tot 11 augustus met verlof! Life is too short to drink bad wine! Alleen een privébericht sturen als hier om gevraagd wordt.
Cheyenne van Odido
Moderator
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  • Cheyenne van Odido
  • Moderator | Internet + TV
  • 3067 reacties
  • 11 februari 2025

Hi ​@Rfakkas, thank you so much! I wanted to get to work, but I can see that it has already been arranged by a colleague of mine. The fine has been credited! Also, my colleague made sure the current bill has been postphoned. This way, we can later credit the outstanding costs and we will set these on € 0,00. This will work out, I am glas everything has been arranged for you!

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base
R
  • Rfakkas
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • Antwoord
  • 11 februari 2025
Cheyenne van Odido schreef:

Hi ​@Rfakkas, thank you so much! I wanted to get to work, but I can see that it has already been arranged by a colleague of mine. The fine has been credited! Also, my colleague made sure the current bill has been postphoned. This way, we can later credit the outstanding costs and we will set these on € 0,00. This will work out, I am glas everything has been arranged for you!

 

Dear Odido thank you for your support and quick action. I think each customer seeks support, correct information, and quick action by contacting the customer service line. I hope you will keep it up as we expect from Odido as loyal customers.

Regards, 

R. Fakkas

Cheyenne van Odido
1 persoon vindt dit leuk
  • Cheyenne van Odido
    Cheyenne van Odido
R
  • Rfakkas
  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 26 maart 2025

Hi Cheyenne, Tommie, Odido,

As per the above conversation my case supposed to be already arranged and the fine should've been credited and transfered to my account maximum by  21st of March. However, I still didn't receive it back. I would kindly ask you to check from your side and advise when I will be refunded.

Warm regards, 

R. Fakkas

Teresa van Odido
Moderator
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  • Teresa van Odido
  • Moderator | Internet + TV
  • 4440 reacties
  • 28 maart 2025

​@Rfakkas I can imagine you’d like to know when to expect the refund. I’m happy to take a look at this for you! 

From what I can see the payment has been send to your bank on the 26th of March. Depending, it can take 3 to 5 business days for the refund to be transferred into your account. 

If you do notice that you still didn’t receive the refund after this time period, please let me know. I will immediately look into the situation for you! 

 

Neem alvast een kijkje in onze Wiki: https://community.odido.nl/knowledge-base

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