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Hi there,

I can't understand why the confirmation code goes to the wrong email address. I've tried to change it, but unfortunately I couldn't do that. I haven't found where I could change it

I would be very grateful if someone could help me with it.

 

Hello @AlexandeerZ 

The email address can be changed under gegevens > emailadres in your T-Mobile thuis account.

If you change it then you will also log in with the new email address.

Hello @AlexandeerZ 

The email address can be changed under details > email address in your T-Mobile home account.

If you change it then you will also log in with the new email address.

Thank You for the answer

In my case, I can't see it. Do I wrong way, maybe?

 

@AlexandeerZ 

You are in the the mobile section, you need to log in into your T-Mobile thuis account.

Can you log in into your T-Mobile thuis account or have you forgotten the details?

@AlexandeerZ

You are in the the mobile section, you need to log in into your T-Mobile home account.

Can you log in into your T-Mobile home account or have you forgotten the details?

I thought, I had a one union account. Unfortunately, I can’t to login in my T-Mobile home account. Could you, please, to show me how to do that? Because, I haven't managed to find it.

Hi @AlexandeerZ, if you haven't tried this already, I'd like you to follow the steps from this topic: 

Please let us know if the tips in this topic will guide you further.

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