When I signed the subscription, I asked if there will be a penalty or cancellation fee if the contract is canceled before the contract end. And the salesman replied unequivocally that there will be no charge no cancellation fee, I don’t have to pay for anything. That conversation was shared with my friend who accompanied me. There was no miscommunication between me and him(the salesman) and the contract was made that way. He said “You don’t have to pay for the cancellation fee or anything, I only need your ID card and the back account.”
I’m an exchange student whose return flight was already confirmed, and I had explained my situation to the agent. Even though he knew that, he informed me that cancellation fees would not be incurred when canceling the contract.
Today I tried to cancel the contract because I’m leaving the Netherlands soon, I was informed that the cancellation fee is over 130 euros. Had I known this, I could not have fulfilled the contract. Also, he didn't give me any instructions or explain anything about the T&C, he only asked for my ID card when the contract made. I didn't even see the contract form until it was confirmed and received it in the mail.
I made the contract at the T-Mobile Shop Groningen Herestraat, and the employee who performed the contract at that time is currently unknown. Also, the store was gone and moved to a little far away (But another agent said it is the same store, they just moved). They also said that they cannot believe another agent said that way.
I cannot pay for an unannounced cancellation fee. Is this a scam targeting foreigners? I can’t believe this situation right now.
Even the name of the employee who worked on the contract cannot be found on the contract. My friend who accompanied me is the only proof. I proceeded with the contract as he instructed, but I did not hear any other explanation about the cancellation fee, and now I cannot accept the charge.
Think about it, why would someone who would obviously be leaving the Netherlands soon go through with this deal? This is because of the irresponsible, wrong information of the staff. I can't accept this situation.
The online and local staffs just replies that they can't help and they don't know. I can't pay this amount. I hope for an answer. PLEASE.
Beste antwoord door ericBekijk origineel