Hi Mohamed,

You should give customer service a call. I don't think a community forum will be able to cancel your subscription. Have a good time abroad.

KInd regards,

Richard

Hi @Mohamed Guennouni, how awesome that you're moving abroad! I want to help you further to arrange this cancellation. I see that you're still in the annual contract. 

In order to cancel a subscription that's running within an annual contract, we need a proof of changing residence (proof of relocation). A proof of relocation is an official document. The following is eligible as proof of moving: termination of rental contract from the landlord or a buyer's contract from an owner-occupied home. It can also be a lease or purchase agreement for the new address. Finally, we also accept proof of registration from the municipality (BRP).

Can you please send me in a DM one of the above documents? You can put the document in a Wetransfer link and share the link of it with me in DM. Thanks so much!

@Mohamed Guennouni I will gladly process the cancellation for you. 

From 19-10-2024 you are no longer within contract. From this moment you can cancel the subscription with a month’s notice. If you give me permission, I can already process the cancellation in the system for 19-11-2024. In case you would like to cancel earlier I will need the proof of relocation. No worries, the subscription won’t be renewed automatically but is cancellable from with a months' notice from the 19th of October. 

Once the cancellation is processed you will receive a confirmation link about this with instructions to return the equipment. Of course you can send this to us earlier. Please don’t forget to place a note in the box with your details (zip code, house number, and Customer number) so the package doesn’t get mixed up. 

Can you please give me a confirmation? I would also like to receive the following details in a private message: zip code, house number, date of birth and the last 4 digits of your bank account number.  

I’ll wait for your response patiently!