We currently have 3xmobile and 1xInternet/TV/phone subscriptions on the same address. There’s no fixed contract ongoing on any of these, so the would be “free to move”.
As I am looking to renew the contracts, before moving to another provider I have checked Odido’s website and found some very appealing discounts listed there and so I went to an Odido shop with the hope to close a nice deal. But to my disappointing I found out that:
- The shop employees are not allowed to talk about the Internet/TV packages (which I found strange). Nor can this be done via Chat, only on the phone
- The offers listed on Odido’s website are valid for new customers only.
The shop employee has simply advised me to move to another provider if I want to get a good offer.
Or otherwise to cancel the Internet/TV subscription and take temporarily a “klick&klaar” box. And after a couple of weeks to cancel the “klick&klaar” and ask or a new Internet/TV contract. And in this case I will be treated as a “new customer” and be able to get the prices as advertised on the website.
I really do not understand why would this workaround be needed. Looking at all involved logistics (sending equipment back and forth a few times+possibly the need for a technician for the installation when I come back as a “new customer”), I believe Odido will win a lot more (in terms of customer satisfaction and also financially) by just offering also to existing customers the discounts as advertised on the website.
Anybody from Team Odido willing and able to maybe spend a few words on this strange policy?
Thanks,
Sorin