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I canceled my contract last May but I have still receive your invoices in June and July.
How can I make sure that my contract is terminated? Do I have to pay another bill?
I already moved to another country and I can't speak Dutch.
Thank you for your help.

 

These are the chats that I did last May.

 

Liz (2021. 5. 21. 오후 4:06:48): I see your contract is actually till 17/09/2022. I can cancel it earliest on 21/06 because of the month notice time. Because you cancel it earlier then it ends there will be a disconnection fee. 
Ik (2021. 5. 21. 오후 4:07:48): If I canel it on 21/06, there will be no disconnection fee? 
Liz (2021. 5. 21. 오후 4:08:16): Yes there will be, because it actually end on 17/09/2022 
Ik (2021. 5. 21. 오후 4:09:07): Ok, then how much is the disconnection fee? 
Liz (2021. 5. 21. 오후 4:09:23): I will calculate it 
Ik (2021. 5. 21. 오후 4:09:54): ok 
Liz (2021. 5. 21. 오후 4:10:13): It will be 123.02 
Ik (2021. 5. 21. 오후 4:10:34): 123,02 euros? 
Liz (2021. 5. 21. 오후 4:10:54): Yes 
Ik (2021. 5. 21. 오후 4:11:10): It is quite a lot for me to pay...... 
Ik (2021. 5. 21. 오후 4:11:57): Is there any other way to make it less? 
Liz (2021. 5. 21. 오후 4:13:28): No unfortunately not. An other idea if you are not using it, is changing it to the lowest abonnement. 
Liz (2021. 5. 21. 오후 4:13:36): So you bring down you monthly costs. 
Ik (2021. 5. 21. 오후 4:13:56): how much is the lowest abbonnement monthly? 
Liz (2021. 5. 21. 오후 4:15:56): I will check it for you, give me one second. 
Ik (2021. 5. 21. 오후 4:16:34): okay 
Liz (2021. 5. 21. 오후 4:16:51): the lowest abonnement costs 13.72 
Ik (2021. 5. 21. 오후 4:17:42): then I want to pay disconnection fee 
Liz (2021. 5. 21. 오후 4:18:30): Oké I will place the request. It will be disconnected on 21/06/2021 
Ik (2021. 5. 21. 오후 4:18:54): okay 
Ik (2021. 5. 21. 오후 4:19:19): So when can I pay the final fee? 
Liz (2021. 5. 21. 오후 4:19:41): You will get a final invoice 
Ik (2021. 5. 21. 오후 4:19:55): I will close my dutch account soon so I need to pay it quickly 
Liz (2021. 5. 21. 오후 4:20:22): Ah ok! then you can already pay it if you want. Then it wil just be an open amount already here. 
Liz (2021. 5. 21. 오후 4:20:29): I will give you our bank account number. 
Ik (2021. 5. 21. 오후 4:20:52): Great! 
Liz (2021. 5. 21. 오후 4:21:06): You can transfer it to 
Ik (2021. 5. 21. 오후 4:21:27): So 123,02 in total right? 
Liz (2021. 5. 21. 오후 4:21:42): In the description you have to name you customer number, that is 1.19261098 
Liz (2021. 5. 21. 오후 4:21:45): Yes 123.02 
Ik (2021. 5. 21. 오후 4:23:20): okay 
Liz (2021. 5. 21. 오후 4:23:52): Is there anything else I can do for you? 
Ik (2021. 5. 21. 오후 4:25:29): I just sent 123,02 euros 
Ik (2021. 5. 21. 오후 4:25:32): Can you check it? 
Liz (2021. 5. 21. 오후 4:27:02): I can not see it today. It takes about a day to be transferred. If you want to check if we got it. You can contact us tomorrow or Monday again :) 
Ik (2021. 5. 21. 오후 4:27:32): Okay then I will contact you tomorrow. 
Ik (2021. 5. 21. 오후 4:27:36): Thank you 
Liz (2021. 5. 21. 오후 4:27:38): Ok! 
Liz (2021. 5. 21. 오후 4:27:40): You are welcome! 
Liz (2021. 5. 21. 오후 4:27:43): Have a nice weekend :) 

 

Gul (2021. 5. 22. 오후 2:22:55): Thank you! 
Gul (2021. 5. 22. 오후 2:24:42): Your subscription will end on the 21st of June. Your invoice has been paid untill the 17th of June, so that means that besides the payment you made of 123,02, you need to pay for 4 more days for the subscription. 
Ik (2021. 5. 22. 오후 2:25:06): What do you mean? 
Gul (2021. 5. 22. 오후 2:25:54): You made a payment for the disconnection fee of 123,02. 
Gul (2021. 5. 22. 오후 2:26:48): Bu besides that you still need to pay for the monthly bundle for a few more days, because your subscription ends on the 21st and not on the 17th. Your current invoice is untill the 17th of June. 
Ik (2021. 5. 22. 오후 2:27:21): Okay. So do I need to pay more? 
Gul (2021. 5. 22. 오후 2:27:26): Yes. 
Ik (2021. 5. 22. 오후 2:27:33): How much is it? 
Ik (2021. 5. 22. 오후 2:27:55): I will close my dutch account soon bc I leave Netherlands tomorrow 
Gul (2021. 5. 22. 오후 2:28:27): It's like €3,- 
Ik (2021. 5. 22. 오후 2:29:09): If I pay that, then there is no more payments for me. right? 
Gul (2021. 5. 22. 오후 2:29:16): Exactly! 
Ik (2021. 5. 22. 오후 2:29:50): Great. Can I know the exact amount of money and bank account? 
Ik (2021. 5. 22. 오후 2:30:52): And I want to know whether my contract will be finished automatically after I paid everything. 
Ik (2021. 5. 22. 오후 2:31:05): Is there smth I need to do after this? 
Gul (2021. 5. 22. 오후 2:31:20): Yes, on the 21st of June your contract will be closed automatically. 
Gul (2021. 5. 22. 오후 2:32:09): The exact amount for your end invoice i don't know. I know it will not be more than €3,-. It's like €2,77. 
Ik (2021. 5. 22. 오후 2:33:12): Then when can I pay it? I think I will not have dutch account at that time 
Gul (2021. 5. 22. 오후 2:34:59): You can pay it now, just like the disconnection fee. It will be on your account untill the invoice comes. It then will be settled with the credit you have with us. You can transfer it to - with your phone number in the description. 
Gul (2021. 5. 22. 오후 2:35:31): Is everything clear now? 
Ik (2021. 5. 22. 오후 2:35:51): 2,77 euros 
Ik (2021. 5. 22. 오후 2:35:55): Is that correct? 
Gul (2021. 5. 22. 오후 2:35:58): Yes. 
Ik (2021. 5. 22. 오후 2:36:04): okay 

"  (2021. 5. 22. 오후 2:22:55): Thank you! 

Gul (2021. 5. 22. 오후 2:24:42): Your subscription will end on the 21st of June. Your invoice has been paid untill the 17th of June, so that means that besides the payment you made of 123,02, you need to pay for 4 more days for the subscription." 

 

Here you discussed with customer care that your contract would be terminated on the 21th of June. The last invoice will contain the period of june pro rato

  


Okay. I've already paid all the cancellation fees. Do I have to pay another invoice written on the last invoice?


Hi @Yeeun Jo,

The cancellation fee is separate from the final invoice. So in order to fully finish the contract the final invoice has to be paid as well. If you still have access to your My T-Mobile then you can check what the remaining amount is that needs to be paid, before your contract has been fulfilled. 

If you don't have access anymore, please send me a private message with your Dutch phone number, full address, date of birth and last four digits of your Dutch bank account info. I can then check this for you.


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