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Hello, I want terminate my subscription as I will be leaving the Netherlands the end of January 2025. How can I do this? Please help me out!

Hello ​@kgihak welcome to our Community and the best wishes for 2025! Very understandable that you want to cancel your subscription since you are leaving for abroad, I am happy to help you with this. I checked your number right away and I see that your subscription is still in contract through 18-8-2026. 

If you want to cancel the contract, you have to buy it off. You then pay 50% of the monthly costs for the remaining months and the device credit you still have open (if you have one). Now I see that you have a Sim Only subscription. The earliest I can stop this for you is 03/02/25 due to one month's notice. Would you like that? If you have the subscription stopped on this date, it will cost you € 133,35. 

Feel free to let me know if you agree to this. I will just have to do an additional verification with you to make sure you are the right person. Are you still in possession of the SIM card? I just send an verification code by sms to your number. If you can share that code with me and if you agree, I can arrange this for you! 


Hello:) Thank you so much for your reply. I would like to agree to that, however, because I am at another country, I do not have my Odido SIM card inside my phone. I will return to the Netherlands next week, then we can do the verification code. Is it okay if I let you know when I can do the verification next week? Many thanks! 


Hi ​@kgihak that's fine! Feel free to comment in this topic when you get back, and I will send a new verification code to your number. Once I receive that code from you, I will discontinue the subscription for you as of 03/02/25. The buyoff amount is € 133,35. 

I look forward to your response when you are back in the Netherlands!


Hello! I am back in the NL so I am now available to receive verification code!


Hello ​@kgihak, welcome back! I've just sent you the verification code. If you can share that code with me, I can arrange the cancellation for you! 


Hello! I received the code at 14:53 today, and the code is  8185153. 


Hi ​@kgihak thanks for sharing the code! I have just processed the cancellation for you. The subscription will be discontinued on 03/02/25 and the redemption fee is € 133,35. I have also sent you a confirmation email about this.

If there is anything else I can do for you, feel free to let me know. I wish you lots of fun abroad! 😊


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