Hi Moiz, hopefully the move went well! Of course I understand that you want to cancel a subscription that you are no longer going to use. I therefore immediately went to check for you how much it would cost if you cancelled your subscription now, as you still have a current contract. Taking into account a notice period of one month, the redemption price will be €512.33 when I cancel the subscription from the 22nd of October. This consists of €453.72 for the handset credit and €58.61 for your contract. Will you let me know if I can take care of the contract termination for you? For additional questions, you know where to find me!

Hi Sam, Yes please do this as soon as possible. Then I will the remaining amount of 512.33 euros  in a week or two if it is possible. Let me know. Thank you :)

I took care of it for you, Moiz! Your subscription will be stopped from the 22nd of October. Until then, you will still pay for your subscription. In the next month, you can expect the final invoice from us, which will also include the redemption fee etc. We will debit it from you in the regular way, so this will never happen just out of nowhere. We will send you an e-mail in advance. If you have any additional questions, just let me know!

Hi Sam, 

Hope you are doing well. I haven’t received the final invoice uptil now, just the monthly invoice for the subscription.  Also, the debit won’t go through as my NL bank account is empty. Can I pay the remaining due by credit card? Please let me know. 

Hello @moiz aftab, Is it about the number ending in ***0919? In addition, I see that you have an old Tele2 subscription. These subscriptions were always billed afterwards. The invoice of October is for the month of September. Your subscription was cancelled at the end of September, so you can expect the invoice this month (November). I do see that you still have some outstanding invoices and also the terms of your payment plan. There is currently an amount of € 90,98 outstanding from your payment plan, of which you are in arrears for the first two installments. In addition, the invoices for September (€ 55,51) and October (€ 54,99) are also still outstanding in your account. I advise you to pay these amounts as soon as possible to avoid additional costs. 

Do you still have access to your My Odido account? Then you can easily make the payment through your account. If not, you can transfer the amount manually to our account number NL03 COBA 0733 959 717 in the name of Odido. Always mention your customer number in the description (you can find this on your invoice), so we can link the payment to your account and process it. It will then take approximately 3 business days for the amount to be processed in your account. 

Will you succeed? If you have any other questions, feel free to ask! 

Hi Pharwin, I paid the 90.98 euros. I am still wiating for the final invoice, instead I received some other invoices but not the final one yet. Please look into this. 

Hi ​@moiz aftab, I looked right along and indeed I see that you had paid it manually, thanks! This has been processed with previous open invoices though. At the moment you still have an outstanding amount of € 110.50. Of this, € 55.51 is still from your payment plan and € 54.99 for the invoice from October. This is about September. The final invoice is already prepared, where the buyout of your phone credit is also mentioned. I see that you have already paid it. 

Can you still pay the outstanding amount? It is € 110.50. You can transfer this to us manually. Or pay via the iDeal button in your My Odido account. After that, you will not receive anything from us. 

Hi Pharwin, Sorry for the delayed payment as I was waiting for the final inovice and I thought to pay all my remaining money in one go. However, I recieved an email from Stichting Preventel. I will pay 110.50 euros and then what will be the remaining amount? please let me know

Hi Moiz, good to see that you're paying the amount of € 110,50. I've looked into your account, and I see that the payment of € 561,88 was rejected on the 27th of november. The total open amount is now € 672.38. I don't see the payment of € 110,50 coming in yet. This might take a few days, so in a few days I can check if we received that amount and what is still open of the € 672,38. 

I had outstanding amount of 512.33 euros of which I paid 90 euros. How has it increased to 672 euros suddenly? I already told that the payment wont go through my NL bank account, therefore Im still waiting for the invoice in my mail so I can pay it from my other account . I didn’t receive any uptil now. I was expecting it to be reduced to 422 euros. I would like to request you for some time as I cannot pay this much money right now. And please i request you not to add any additional charges. 
 

Hi ​@moiz aftab, I can see that you indeed paid € 90,00 euros, but  it was offset against other outstanding invoices. I see that the last invoice was made and also collected from your subscription, but it was rejected because there was not enough money in your account. That was an amount of € 561.88. As I had indicated earlier, there is also an amount of € 110.50 still open in your account. Those are the invoices for September (€ 55,51) and October (€ 54,99) are also still outstanding in your account. Together, you now have a total amount of € 672.38 which is now outstanding in your account. I advise you to pay the total amount as soon as possible!