Good morning ​@cakhairia, understandable that you don't want to pay for a subscription you won't use anymore! I was able to find your phone number through the email address in your account. I see that your contract has already expired, which means I can cancel your subscription free of charge. Please keep in mind that there is always one month's notice. In your case, that means I can cancel the subscription on the 30th of January. Is this okay with you? Then I'll go ahead and arrange it. Please let me know!

yes please cancel me. Thank you very much!

Hi ​@cakhairia unfortunately, we are no longer allowed to search alone by your email address. Can you include your full name, phone number, zip code + house number, date of birth and the last 4 digits of your bank account number in your profile? I will only need to perform an additional verification with you after that. For this, I will send a verification code by SMS to your number. Once you can share the code with me, I can cancel the subscription for you by January 30! 
 
I look forward to seeing your response!

Thank you for getting back to me. I called the customer service directly and gave them all my personal information per phone, I am able to cancel it now. Thank you for your help.

​@cakhairia That's totally fine! If there is anything else we can do for you from this side, feel free to let us know. For now, I wish you a very happy New Year!