Cancel subscription

Hello @Lvgmannhi, welcome to our Community, I'm happy to help you with this! When I search on your email address, I come across the number ending in ***6287. In doing so, I see that you are still in contract through 18-9-2025. If you want to cancel the contract, you have to buy it off. You then pay 50% of the monthly costs for the remaining months and the device credit you still have open (if you have one). Now I see that you have a Sim Only subscription. The earliest I can stop this for you is 30-09-24 due to one month's notice. Would you like that? If you have the subscription stopped on this date, it will cost you € 83,91. 

Feel free to let me know if you agree to this. I will just have to do an additional verification with you to make sure you are the right person. Are you still in possession of the SIM card? Then I will send a verification code by SMS to the number and otherwise by email! 

Sorry for my late reply,

Yes, I agree to buy it off. Can you send an email to me since I don’t use that sim card anymore? I would like to do it as soon as possible. I’m looking forward to your email.

Thank you in advance!

Hi ​@Lvgmannhi, no problem and welcome back! First of all, the best wishes for 2025! Our verification did change in the meantime. I can no longer search your email address. I do see the number listed in your profile. Can you just include your full name, zip code + house number, date of birth and the last 4 digits your bank account number in your profile?

In the meantime, I've sent you the email with the verification code. If you can share it with me and also include the details in your profile, I can cancel the subscription for you. I will not give another month's notice. Once you have shared all the details, I will stop the subscription for you by January 6. The buyout will then cost you € 60.61. 

I look forward to your response! 

Dear Pharwin,

I did update required information in my profile. The verification code is 8764372.

Kind regards,

Nhi

​@Lvgmannhi Thanks! I have just processed the cancellation for you. Your subscription will be discontinued as of January 6, 2025. I've sent you a confirmation email about this as well! 

If there is anything else I can do for you, please let me know. I wish you a great time abroad! 😄