Skip to main content
Beantwoord

My phone is not getting any service in Turkey.

  • 21 december 2024
  • 6 reacties
  • 110 Bekeken

  • is een nieuwe Poster
  • 3 reacties

Hi. My phone plan is Odido Unlimited Plus, which has internet and phone call access in Turkey. I am currently in Turkey, and since I landed, my phone has not been getting any service. I tried everything shown on websites and everything with customer service, but none of it worked. I still get no service, which is very inconvenient since this resulted in me having to commute to my accommodation at night from the airport with no access to internet or phone calls which happens to be quite dangerous. Does anyone know how to fix this? I’m here for 2 more weeks so I need to get this fixed. 

Beste antwoord door Pharwin van Odido

Hello ​@Nehir, thanks for the clarification! In your account I see that you still get the notification that you are in the Netherlands. 

Can you reset the network settings for me? On an iPhone, this is how you do it: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'. Then restart your device again. 

Can you check the APN name in your device's settings to see if it says internet.mobiel? If something else is listed there, it won't work either. 

I hope this will work and I'd love to see you response!

Bekijk origineel

6 reacties

Pharwin van Odido
Moderator
Forum|alt.badge.img+7

Hello ​@Nehir, welcome to our Community, I'm happy to help you with this! It should definitely work. I looked right at your subscription and I don't see any blockage for Roaming or anything else. I do see through your My Odido account that your SIM card still thinks you are in the Netherlands and not in Turkey. That is probably why it is not working. 

Can you remove the SIM card and reinsert it into your device? Can you then restart your device and manually connect to a provider's network in Turkey? This can be done through the settings of your device. On an Android device, you can do this in settings > connections > mobile networks > network operators. 

I look forward to your response! 

 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 23 december 2024

Hello.

Thank you for your response. I use an eSIM and I am on an iPhone so I turned the line off, turned it back on, restarted my phone and selected a network, but it still did not work. My phone is up to date. A while ago i immediately logged into my Odido account after restarting it and I got service for a few seconds, though it went away immediately. 


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 23 december 2024
Pharwin van Odido schreef:

Hello ​@Nehir, welcome to our Community, I'm happy to help you with this! It should definitely work. I looked right at your subscription and I don't see any blockage for Roaming or anything else. I do see through your My Odido account that your SIM card still thinks you are in the Netherlands and not in Turkey. That is probably why it is not working. 

Can you remove the SIM card and reinsert it into your device? Can you then restart your device and manually connect to a provider's network in Turkey? This can be done through the settings of your device. On an Android device, you can do this in settings > connections > mobile networks > network operators. 

I look forward to your response! 

 

Hello.

Thank you for your response. I use an eSIM and I am on an iPhone so I turned the line off, turned it back on, restarted my phone and selected a network, but it still did not work. My phone is up to date. A while ago i immediately logged into my Odido account after restarting it and I got service for a few seconds, though it went away immediately. 


Pharwin van Odido
Moderator
Forum|alt.badge.img+7
  • Moderator | Mobiel
  • 2978 reacties
  • Antwoord
  • 24 december 2024

Hello ​@Nehir, thanks for the clarification! In your account I see that you still get the notification that you are in the Netherlands. 

Can you reset the network settings for me? On an iPhone, this is how you do it: 'Settings' > 'General' > 'Transfer or reset [device]' > 'Reset' > 'Restore network settings'. Then restart your device again. 

Can you check the APN name in your device's settings to see if it says internet.mobiel? If something else is listed there, it won't work either. 

I hope this will work and I'd love to see you response!


  • Auteur
  • is een nieuwe Poster
  • 3 reacties
  • 24 december 2024

Hi,

Thank you for your response. Unfortunately, it still did not work. 


Marciano van Odido
Moderator
Forum|alt.badge.img+9

Good morning Nehir, sorry to hear that it didn't work. I'm glad to see that my colleague already forwarded a case to our technical department: 75107997. The processing time is normally 3 days, but because of the holidays it could take a little longer. I'm hoping they will get to your case at the end of this week or at the start of next week. If you haven't heard from them on Friday/Monday, please let me know and I will check the case to see if there's any updates. I'm sorry for the inconvenience.


Reageer


Cookiebeleid

Wij gebruiken cookies om uw bezoekers ervaring te verbeteren en te personaliseren. Ga je akkoord, of ga je door op de website dan ga je akkoord met ons cookiebeleid. Meer informatie.

 
Cookie instellingen